Agency Customer Success Manager responsible for managing and growing enterprise agency partner portfolios. Key duties include acting as primary contact, driving agency success through strategic guidance on social and programmatic advertising, collaborating with sales and cross-functional teams, delivering training and enablement programs, and maintaining industry partner relationships. Requires 4+ years in customer success or account management within ad tech or digital advertising, strong knowledge of social advertising platforms, programmatic advertising knowledge preferred, excellent communication skills, and ability to travel. Benefits include 5 weeks PTO, healthcare, 401K matching, equity grants, wellness and learning reimbursements, volunteer time off, and comprehensive insurance coverage. Salary range $75,000 - $90,000 per year.
What you'll do
Act as the primary point of contact for agency partners, delivering value-driven customer experience and fostering long-term relationships
Identify growth opportunities, anticipate challenges, and drive ongoing engagement and retention
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Bellevue, United States; Boston, United States; Boulder, United States; Chicago, United States; Denver, United States; Los Angeles, United States; New York, US; San Francisco, United States; San Jose, United States; Seattle, United States; Ventura, United States•7 days ago
Serve as subject matter expert in Smartly platform, social advertising, and programmatic fundamentals
Partner with Agency Sales to develop and execute agency development and enablement strategies
Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing teams
Design and deliver scalable training programs for agency teams
Build and deliver agency enablement programs, workshops, and educational resources
Develop and maintain relationships with key industry partners including Meta, TikTok, Snap, Pinterest, Google
Gather feedback and insights to inform Smartly’s product roadmap and go-to-market strategy
Contribute to building a world-class Agency Customer Success organization by developing playbooks and improving internal processes
Requirements
4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising
Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.)
Programmatic advertising knowledge is a strong plus
Highly empathetic, proactive, and customer-obsessed
Results-driven mindset with bias for action, ownership, and cross-functional collaboration
Ability to explain complex concepts and translate data into actionable insights
Thrives in fast-paced, ambiguous environments with entrepreneurial spirit
Excellent written and verbal communication skills, comfortable presenting to senior stakeholders
Willing and able to travel for meetings, conferences, and industry events
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick daysGenerous healthcare packages and mental health benefits401K plus matching and equity grantsWellness benefit and learning reimbursement opportunitiesVolunteer time off days and company donation matching opportunitiesStock options, medical/dental/vision insurance, retirement savings benefits, parental leave, life insurance, and disability benefits
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