Advertiser Success Manager - Retail

What you'll do

• Manage and grow relationships with enterprise retail and eCommerce advertisers, delivering a high-touch, consultative experience
• Serve as a strategic advisor, aligning client objectives (e.g., revenue growth, customer acquisition, efficiency) with performance strategies
• Develop and execute account plans aligned with retail KPIs such as ROAS, CPA, AOV, and conversion rate
• Leverage data and insights to identify trends in consumer behavior, seasonality, and product performance
• Drive revenue growth through upselling and cross-selling within existing accounts
• Identify opportunities tied to retail moments (e.g., peak seasons, promotions, product launches) to scale performance
• Guide clients through strategic decision-making using data-backed insights and a challenger/consultative approach
• Lead Quarterly Business Reviews (QBRs), translating performance data into clear insights and forward-looking strategies
• Build strong relationships with stakeholders, including executive-level clients
• Partner cross-functionally with Sales, Product, and Campaign Management to ensure seamless execution and alignment
• Contribute to team knowledge sharing, retail vertical insights, and best practices

Requirements

• 3–5+ years of account management experience, ideally with enterprise retail or eCommerce clients in digital advertising
• Proven track record of driving account growth through upselling and strategic account management
• Strong analytical skills with the ability to interpret data and translate insights into action
• Experience working with performance metrics such as ROAS, CPA, AOV, and conversion rate
• Excellent communication and presentation skills, both in-person and virtual
• Ability to engage and influence stakeholders at multiple levels, including executives
• Strategic thinker comfortable solving complex business challenges quickly and creatively
• Self-motivated, proactive team player with strong ownership and sense of urgency
• Strong interpersonal skills and ability to collaborate cross-functionally
• Bachelor’s degree required

Benefits