The Account Manager is responsible for managing client relationships and up-selling FreeWheel products, as well as managing project implementation and evolution. Key duties include being the main contact for client queries, understanding client objectives and monetization strategies, reporting to stakeholders, partnering with internal teams to resolve issues, analyzing problems with business impact, advocating client needs to Product and Engineering, and managing project portfolios from scoping to completion. The role requires at least 3 years of client-facing account management or customer success experience, preferably in TV/video ad-tech or programmatic environments, project management skills, strong commercial and technical aptitude, excellent communication and presentation skills, and fluency in English. A Bachelor's degree or equivalent experience is preferred. The position is full-time, based in London, UK.
What you'll do
Provide account management and sales support for an assigned portfolio of existing customers
Manage overall account strategies including identification of incremental revenue and new product/service opportunities
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Support customer relationship management and customer satisfaction
Identify and manage cross/up and repeat sales opportunities
Resolve problems ensuring high quality customer service
Be main point of contact for day-to-day client queries across FreeWheel products and services
Understand client objectives, monetization strategy, and success metrics
Work with Revenue leadership to report progress, performance, risks and opportunities
Partner with internal teams to ensure timely resolution of issues and high-quality delivery
Analyze problems and connect technical issues to business impact and revenue outcomes
Identify recurring issues and drive sustainable fixes
Advocate for client needs with Product and Engineering
Build and analyze reports for operational and yield management KPIs
Manage all ongoing projects from scoping through completion focusing on time-to-value and revenue impact
Own portfolio of projects ensuring alignment with client business cases and Revenue priorities
Document business use cases for projects
Maintain up-to-date project documentation
Report regularly to management and clients on project status and risks
Work with internal teams to execute projects on time and meet success criteria
Collect and share lessons learned to improve playbooks and processes
Understand and act according to company Operating Principles
Own the customer experience and put customers first
Be enthusiastic learners and advocates of company technology and products
Collaborate effectively as a team
Participate actively in the Net Promoter System
Drive results and growth
Support a culture of inclusion
Act ethically for customers, investors and communities
Requirements
At least 3 years of experience in a client-facing account management or customer success role, ideally in TV / video ad-tech, streaming or programmatic environments
Demonstrated track record of managing and growing a portfolio of strategic accounts (revenue, product adoption, satisfaction)
Familiar with project management skills, including scoping, planning, execution and stakeholder management across multiple concurrent projects
Strong team player who collaborates effectively across Revenue, Product, Operations and Support
Strong commercial mindset: comfortable discussing business models, revenue drivers, yield, and performance KPIs with clients and internal stakeholders
High level of technical aptitude with digital advertising / ad-serving concepts; able to translate between business and technical teams
Very strong written and verbal communication skills, with the ability to simplify complex topics for different audiences
Excellent presentation skills and experience presenting to senior management and external stakeholders
Fluent in English; additional European languages are a plus
Bachelor's Degree or equivalent combination of coursework and experience
Tech stack
digital advertisingad-servingFreeWheel PublisherStreaming Hub products
Benefits
Commission for sales positionsBonus for non-sales positionsArray of personalized support options for physical, financial and emotional well-beingExpert guidance and always-on toolsComprehensive compensation and benefits summary available online
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