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Account Manager (rtb.com)
customer successaccount managementportfolio managementCRMautomationAIdeep learningretentionchurnupsellsalesSaaSdigital marketing
Key details
Salary
Not specified
Employment type
Account Manager (Rtb.Com)
Seniority
Mid-level
Years experience
3-5
Location
Warsaw, Poland
Full job description
RTB House seeks a mid-level Customer Success / Account Manager with 3+ years experience managing large client portfolios in SaaS or tech environments. Responsibilities include managing 200-300+ clients, ensuring retention, driving commercial growth, providing client support, and acting as customer advocate. Requires strong analytical skills, CRM and automation tool knowledge, and fluency in English and Polish. Offers contract work with flexible location and collaboration in an international, AI-driven ad tech company.
What you'll do
- Strategically manage and scale a portfolio of 200-300+ clients through data-driven segmentation, prioritization, and proactive engagement
- Own the health of client portfolio by acting on early churn-risk signals to ensure high retention and reactivate paused accounts
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