Account Manager (rtb.com)

Key details

Full job description

RTB House seeks a mid-level Customer Success Manager to manage and scale a portfolio of 200-300+ clients. Responsibilities include client segmentation, retention, churn risk management, commercial growth through budget and optimization strategies, high-touch support for top clients, product feedback collection, and day-to-day client support. Candidates must have 3+ years experience in Customer Success, Account or Portfolio Management within SaaS, tech, or startups, managing large client portfolios (100+ accounts), strong analytical skills focused on churn, retention, and upsell metrics, practical knowledge of CRM, automation workflows, and AI tools, and fluency in English and Polish (B2/C1). The role is remote with a B2B or contract of mandate agreement. Benefits include a dynamic work environment, impactful projects, thorough onboarding, and stable long-term cooperation.