Account Manager - Microsoft Advertising

What you'll do

• Create a collaborative, trust-based work environment respecting diverse communication styles and perspectives
• Own day-to-day management for newly onboarded and existing customers with flawless execution of campaigns
• Coordinate strongly with internal resources for execution of core tasks
• Ensure awareness and understanding of billing and compliance requirements
• Contribute to quality and actionable Customer Plan
• Drive campaign-level budget upsell and optimization opportunities aligned to client ROI goals
• Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations
• Provide feedback to improve tactics relevance to client goals
• Use self-serve tools and community forums to deliver insights for non-Insights enabled clients
• Educate clients on Microsoft Ads platform features and benefits to reach business goals
• Ensure regular client engagement with Microsoft Ads platform and reduce reliance on Account Manager for routine tasks
• Develop intermediate knowledge of emerging products/features
• Ensure timely and proactive customer escalations leveraging Account Executive and internal partners
• Submit actionable feedback on product, tool, and processes through relevant channels
• Own and execute customer transition process and operational excellence in change management
• Continuously strengthen Microsoft Advertising and Search Industry expertise
• Take personal accountability for career and personal development
• Complete required and recommended trainings and apply learnings for growth

Requirements

• Minimum 3 years Search Engine Marketing or Online Media and Service experience required
• Strong knowledge of Digital advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc.
• Strong troubleshooting and problem-solving skills with a 'can do' attitude
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Effectively navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customers needs
• Passion for technology as an enabler for customer and company growth
• Bachelor’s degree required. MBA preferable
• Critical thinker who is organized and can make decisions based on clear priorities
• Collaborative teammate who can build successful team relationships with partners and prioritize multiple tasks
• Flexible and able to quickly adapt to changing business needs and processes
• Excellent written and verbal communication skills
• Willingness to travel

Tech stack

Benefits