AdTechTalent
Ad Ops6 days agoOn-site

DoubleVerify

Account Manager

account managementcustomer successdigital advertisingprogrammaticad opsclient relationshipperformance analysisupsellcross-sellbusiness reviewsescalation management

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

London, England, United Kingdom

Full job description

DoubleVerify is seeking an experienced Account Manager with 2-4+ years in Account Management or Customer Success in digital advertising. The role involves managing client accounts, overseeing campaign setup, maintenance, and troubleshooting, and collaborating with Sales, Implementation, Product, Engineering, and Finance teams. Responsibilities include owning client relationships, conducting performance analysis, developing account strategies, supporting adoption of DV solutions, managing escalations, ensuring deliverables meet SLAs, and maintaining regular client contact. Candidates must be highly organized, proficient in Microsoft Office and Google Workspace, able to manage multiple accounts, and have experience with programmatic advertising platforms or verification technologies. Fluent business-level English is required. Salary is based on qualifications and experience, with eligibility for bonus, commission, equity, and benefits.

What you'll do

  • Own end to end client relationship serving as the primary contact and trusted advisor
  • Conduct performance analysis and deliver actionable insights to optimise client outcomes
  • Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities
  • Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions
  • Support in driving adoptions for DV solutions across Social and Open Web Environments
  • Manage escalations and resolve technical or service issues, coordinating with internal teams as needed
  • Ensure all client deliverables meet quality standards and are completed within agreed SLAs
  • Regular client contact through status calls, office hours, QBRs in person and/or virtually
  • Identify potential churn risks and escalate immediately to the appropriate salesperson and manager

Requirements

  • 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry
  • Highly organised with strong attention to detail
  • Commitment to excellence and a proactive, positive approach
  • Proficient in Microsoft Office (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets)
  • Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards
  • Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable
  • Fluent English both written and spoken to a business level

Tech stack

Microsoft OfficeExcelPowerPointGoogle WorkspaceGoogle SlidesGoogle Sheetsprogrammatic advertising platformsmeasurement solutionsverification technologies

Benefits

Bonus/commission (as applicable)EquityBenefits (unspecified)

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