Account Manager

What you'll do

• Proactively manage day-to-day Agency and/or Network partner relationships of assigned accounts
• Provide strategic and tactical client service to a complex, high touch customer base
• Oversee assigned portfolios, identifying growth opportunities and up-sell potential within existing client base
• Manage client business processes including onboarding, implementation, reporting, remediation, and billing
• Ensure quality of services and solutions, including resolution of support requests and troubleshooting reporting, ad-serving, or data issues
• Organize and conduct kick-off and ongoing calls with clients and internal teams to understand campaign deliverables
• Compile performance evaluations for each client highlighting DoubleVerify value proposition
• Monitor and report campaign performance to ensure delivery and billing and extract insights from reports
• Facilitate and ensure contract billing process is administered timely and with quality
• Communicate DoubleVerify’s value proposition, technology, and partnerships related to growth of client accounts
• Manage customer expectations throughout campaign lifecycle
• Develop and maintain strong relationships with clients at senior and mid-management levels
• Manage complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners
• Participate in client meetings to understand partner goals and objectives
• Manage or participate in ongoing process improvement initiatives
• Provide customer insights internally to improve products and services
• Attend offsite meetings, conferences, or industry events as necessary
• Perform special projects as identified by management

Requirements

• Experience in Sales or Account Management with a deep understanding of the online advertising industry
• Bachelor’s Degree or equivalent/higher level of education
• Exceptional command of Microsoft Excel and PowerPoint
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
• Experience with Ad Serving technology
• Comprehensive understanding of the online media marketplace
• Experience managing online media products and technologies such as creative trafficking, campaign management, or ad serving
• Self-motivated, independent thinker and a team player
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and perform in high pressure environments
• Outstanding written and verbal communication skills
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with rigorous attention to detail, drive for excellence, and a positive can-do approach
• Fluent in English, Cantonese, and Mandarin

Tech stack