AdTechTalent
Programmatic1 month agoOn-site

FreeWheel

Account Manager - FreeWheel Buyer Cloud

programmaticDSPBuyer Cloudad operationsaccount managementmedia buyingcampaign optimizationtrainingcustomer success

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

London, United Kingdom

Full job description

FreeWheel, a Comcast company, is hiring an Account Manager for its Buyer Cloud platform, a Demand Side Platform (DSP) for programmatic advertising. The role involves being the primary contact for buy-side customers, providing training, consulting on campaign best practices, making optimization recommendations, and managing a book of accounts. The candidate will collaborate with internal teams to ensure customer satisfaction and provide market feedback. Requirements include 4+ years in ad operations or trading, experience managing media or tech accounts, strong communication skills, and a bachelor's degree or equivalent experience. The position is full-time, based in London, and focuses on programmatic advertising and customer success.

What you'll do

  • Be the primary day-to-day contact for buy-side customers
  • Train customers on new and existing platform features
  • Consult customers on best practices for running self-service campaigns
  • Make proactive recommendations for feature usage and optimizations
  • Liaise with cross-functional teams including Account Management, Product, Engineering, and Support
  • Assist in triaging and troubleshooting issues alongside support
  • Manage a book of accounts focusing on optimization, adoption, education, and satisfaction
  • Provide tactical guidance on campaign setup, optimization, inventory curation, and best practices
  • Work with internal teams to provide market feedback and customer requirements

Requirements

  • 4+ years of experience in ad operations or trading at an agency
  • Experience managing media and/or tech accounts such as publishers and data providers
  • Ability to learn and teach technical concepts to technical and non-technical contacts
  • Strong organizational, presentation, and communication skills
  • Experience working with cross-functional teams
  • Dependable and accountable
  • Bachelor's Degree or equivalent combination of coursework and experience

Tech stack

Buyer Cloud platformDemand Side Platform (DSP)programmatic advertising

Benefits

Commission or Bonus eligibility depending on positionBest-in-class benefits supporting physical, financial, and emotional well-beingPersonalized support options and expert guidanceAccess to compensation and benefits summary on Comcast careers site

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