Account Manager - Cairo

What you'll do

• Create a collaborative, trust-based work environment respecting diversity and communication styles
• Manage day-to-day operations for newly onboarded and existing customers
• Execute campaigns flawlessly and coordinate with internal resources
• Ensure billing and compliance requirements are met
• Contribute to quality and actionable Customer Plan
• Drive campaign-level budget upsell and optimization aligned to client ROI goals
• Provide feedback to improve tactics and tools
• Educate clients on Microsoft Ads platform and features
• Reduce customer reliance on Account Manager for routine tasks
• Develop intermediate knowledge of emerging products/features
• Manage customer escalations and revenue blockers with internal partners
• Submit actionable feedback on product, tools, and processes
• Own customer transition process and change management execution
• Continuously strengthen Microsoft Advertising and Search Industry expertise
• Take personal accountability for career and personal development
• Complete required and recommended trainings

Requirements

• Minimum 3 years Search Engine Marketing or Online Media and Service experience
• Strong knowledge of Digital advertising: CPA, CPM, CPC, search marketing, lead generation, direct response
• Strong troubleshooting and problem-solving skills
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs and deliver customized, customer-focused pitches and solutions
• Ability to navigate ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customer needs
• Passion for technology as an enabler for customer and company growth
• Bachelor’s degree required, MBA preferable
• Critical thinker who is organized and can make decisions based on clear priorities
• Collaborative teammate who can build successful team relationships and prioritize multiple tasks
• Flexible and able to quickly adapt to changing business needs and processes
• Excellent written and verbal communication skills
• Willingness to travel
• Arabic and English proficiency

Tech stack

Benefits