Viant seeks an Account Manager for the Atlanta team responsible for client-facing relationships, pre-sales support, campaign management, relationship development, account retention, and upsell activities. The role involves supporting RFI/RFP processes, managing assigned accounts, coordinating with internal teams, managing campaign launches, and using Salesforce for campaign data. Candidates should have 2-3 years of digital media/programmatic/ad tech account management or client service experience, 6+ months of campaign management experience, strong knowledge of digital media and ad tech, excellent communication and problem-solving skills, proficiency in MS Office and CRM systems, and a bachelor's degree. Benefits include fully paid health insurance, paid parental leave, and unlimited PTO. Salary range is $75,000 - $95,000.
What you'll do
Support RFI/RFP process to land new accounts across all service models in assigned territory
Craft effective responses to RFPs and RFIs including feasibility scoping, campaign design, and supporting documentation
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Manage and grow a roster of assigned accounts to maximize client satisfaction, retention, and growth
Liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage campaign launch process from start to finish including client kickoff call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
Utilize Salesforce to ensure all campaign information is accurate
Deep understanding of Viant’s product offering and best practices for campaign effectiveness and cross-selling
Use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities
Support growth goals quarter over quarter and year over year
Be primary point of contact for customer day-to-day account needs
Requirements
2-3 years digital media/programmatic/ad tech account management or client service experience
6+ months of hands-on campaign management experience
Strong understanding of digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
Ability to thrive in a fast-paced work environment
Excellent problem-solving skills
Superb organizational, written, and verbal communication skills
Consultative, strategic thinker with enthusiasm for account growth, upsell/cross sell, and customer success
Proficient in MS Office including PowerPoint, Excel and Outlook
Exposure to Salesforce.com or similar CRM
Aptitude for working with custom software systems
Bachelor’s degree required
Tech stack
SalesforceMS OfficePowerPointExcelOutlookCRM
Benefits
Fully paid health insurancePaid parental leaveUnlimited PTO
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