AdTechTalent
Ad Ops29 days agoOn-site

Vistar Media

Account Manager

programmaticRTBDSPSSPDMPad techmedia buyingad operationsclient successdigital advertisingcampaign managementmedia planning

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Toronto, Canada

Full job description

Vistar Media, a global digital out-of-home advertising marketplace, is hiring a mid-level Client Success Manager. The role involves managing demand clients across managed and self-service buys, understanding the platform and product offerings, responding to RFPs, creating media plans, partnering with Sales to manage client relationships, growing client platform usage, and collaborating with cross-functional teams to troubleshoot and improve product capabilities. Candidates should have a bachelor's degree, 3-5 years of client success experience in media or advertising, knowledge of programmatic advertising, RTB, DSPs, SSPs, DMPs, and proficiency with ad platforms and measurement partners like DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, and ResearchNow. Benefits include health coverage, RRSP matching, life insurance, disability coverage, and team entertainment budgets. The position is located in Toronto, Ontario, Canada.

What you'll do

  • Manage Vistar’s demand clients across managed and self-service buys
  • Understand the Vistar Media platform, its core product offerings, and communicate how it can meet client objectives
  • Respond to RFPs and create comprehensive media plans for existing and potential clients
  • Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success
  • Grow client platform usage and improve results through training and onboarding self-service clients
  • Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary
  • Upsell and renew existing clients with innovative ideas that focus on retention and growing business
  • Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience

Requirements

  • Bachelor’s degree
  • 3-5 years experience working in client success role within the media or advertising industry
  • Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs
  • Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics
  • Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, ResearchNow

Tech stack

programmatic advertisingRTBDSPsSSPsDMPsDCMSizmekSalesforceIASDoubleVerifyMOATNielsenMillward BrownResearchNow

Benefits

A positive work culture and a dynamic team environmentComprehensive health benefitsRRSP contribution + matchingAn approachable and accessible C-SuiteLife Insurance, Short term & Long term disabilityCompany-wide and team-specific entertainment budgets for both in-person and virtual team buildingOther voluntary plans

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