Account Manager

What you'll do

• Service all aspects of customer accounts and relationships
• Oversee campaigns across kick-off, implementation, launch, reporting, remediation, and billing
• Collaborate with Sales, Implementation, Product Management, Engineering, and Finance teams
• Recommend and implement strategies for driving ongoing client product needs
• Educate customers about DoubleVerify product suite and how products can be leveraged to meet goals
• Establish contact reports including QBR delivery, Monthly office hours, feature update meetings and education sessions
• Have strategic conversations during client touch points and update manager regularly
• Execute and maintain Strategic Account Plan for Top Tier advertisers and review monthly
• Keep abreast of industry and client specific news and provide optimization suggestions
• Identify common questions, trends and challenges and establish action plans
• Identify potential churn risks and escalate immediately
• Provide monthly updates on churn factors and client engagement
• Perform monthly audit of book of business and present to manager
• Clean-up AM dashboard weekly and ensure audit tasks are on track
• Upload client related documents in Salesforce
• Complete internal tracker and status documents within designated timeframes
• Provide regular updates to clients, partners and internal stakeholders and resolve issues

Requirements

• 2-4 years overall work experience
• 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
• Bachelor’s Degree from an accredited institution
• Exceptional command of Microsoft Excel and PowerPoint
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
• Experience with Ad Serving technology
• Comprehensive understanding of the online media marketplace
• Experience managing online media products and technologies such as creative trafficking, campaign management, or ad serving
• Self-motivated, independent thinker and a team player
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and perform in high-pressure environments
• Outstanding written and verbal communication skills
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with rigorous attention to detail, drive for excellence, and a positive 'can-do' approach
• Passion and desire to play a key role in driving a new business to success in the advertising technology space

Tech stack

Benefits