Account Manager

What you'll do

• Ownership of named accounts and all aspects of campaign delivery including client management, campaign analysis, reporting, post campaign reports, and quarterly business reviews
• Build and maintain strong client relationships as primary point of contact
• Understand client goals, challenges, and business objectives to provide tailored solutions and seamless campaign execution
• Identify opportunities for upselling and cross-selling products and services
• Proactively address client concerns to ensure satisfaction and retention
• Collaborate with internal teams (sales, operations, marketing, product) to improve processes and meet client expectations
• Track key account metrics to evaluate performance and client success
• Provide regular updates to clients on progress, results, and new opportunities
• Address client issues promptly and coordinate with internal teams to develop innovative solutions
• Act as an advocate for clients within the organization

Requirements

• Min 4 years experience in account management, customer success, or a related role in digital media
• Experience managing multiple accounts simultaneously
• Experience working with YouTube and strong understanding of campaign metrics
• Strong communication, presentation, and interpersonal skills
• Excellent organizational and project management abilities
• Analytical mindset with the ability to derive insights from data

Tech stack

Benefits