Account Manager

What you'll do

• Build and maintain strong day-to-day relationships with clients focusing on retention
• Understand client campaign objectives, goals, and brand positioning
• Act as primary point of contact for campaign communications including setup, troubleshooting, and identifying opportunities
• Support senior team members in delivering quarterly business reviews and strategic account reviews
• Manage client expectations and ensure high satisfaction levels
• Own end-to-end campaign lifecycle including briefing, trafficking QA, trader optimisation support, reporting, and post-campaign analysis
• Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
• Monitor campaign performance and provide actionable insights through weekly reporting and post-campaign analyses
• Maintain accurate account documentation including briefs, status trackers, and campaign summaries
• Identify opportunities for account growth and upselling services
• Act as central contact between clients and internal departments (Trading, Ad Ops, Creative, Insights)
• Help identify internal platform gaps, challenges or client needs
• Ensure internal teams align with client expectations and deliverables
• Use programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
• Use CRM and reporting tools such as Salesforce
• Use data visualisation platforms like Tableau or similar
• Interpret campaign performance data and translate into insight-led recommendations and client-ready presentations

Requirements

• 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
• Good understanding of the digital advertising ecosystem, including media types and buys
• Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)
• Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
• Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
• Comfortable working in fast-paced, deadline-driven environments with competing priorities
• Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)

Tech stack

Benefits