Account Manager

What you'll do

• Create a collaborative, trust-based work environment respecting diversity and communication styles
• Own day-to-day management for newly onboarded and existing customers
• Flawless execution of campaigns and coordination with internal resources
• Awareness and understanding of billing and compliance requirements
• Contribute to a quality and actionable Customer Plan
• Drive campaign-level budget upsell and optimization opportunities aligned with client ROI goals
• Leverage internal tools and tactics to prioritize upsells and optimizations
• Provide feedback to improve tactics relevance to client goals
• Utilize self-serve tools and community forums to deliver insights for clients
• Educate clients on Bing Ads platform and features to help reach business goals
• Ensure regular client engagement with Bing Ads platform and reduce reliance on Account Manager for routine tasks
• Develop intermediate knowledge of emerging products/features
• Ensure timely and proactive customer escalations leveraging Account Executive and internal partners
• Submit actionable feedback on product, tool, and processes
• Own and execute customer transition process and operational excellence in change management
• Continually strengthen Bing Ads and Search Industry expertise
• Take personal accountability for career and personal development
• Complete required and recommended trainings and apply learnings

Requirements

• Minimum 3 years of experience in Search Engine Marketing, Sales, or online media, and Service experience required in Vietnam
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc.
• Strong troubleshooting and problem-solving skills with a 'can-do' attitude
• Ability to partner collaboratively with other functional areas within the company in support of the sales process
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Effectively navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customers' needs
• Passion for technology as an enabler for customer and company growth
• Bachelor’s degree required; MBA preferable
• Critical thinker who is organized and can make decisions based on clear priorities
• Collaborative teammate who can build successful team relationships with partners and prioritize multiple tasks
• Flexible and able to quickly adapt to changing business needs and processes
• Excellent written and verbal communication skills
• Willingness to travel

Tech stack

Benefits