Account Management + Ad Operations Executive

What you'll do

• Support during weekends (Saturday & Sunday sometimes) with compensatory off
• Create ad-serving packages for clients and internal processes
• Traffic creatives from systems such as DCM, Celtra & Scoota into Appnexus & DBM
• Lead special projects to improve pre-campaign process and creative compliance
• Scope and suggest new creative formats and ad-serving technologies
• Consult with clients on design and build of ad creatives
• Project manage creative design and build from brief to client sign-off
• Administrative duties including CRM opportunity and IO management
• Track and communicate priority campaigns
• Pre-campaign management including sheets, creative, pixels collection and support
• Leverage existing PMP deals and set up new ones
• Project manage 3rd party relationships
• Implement MiQ product suite (CiQ, Motion, Elevate etc.)
• Troubleshoot campaign issues
• Creative testing and amendments to setup
• Commercial firefighting
• Campaign activation including sending screenshots and organizing reporting
• Assist with benchmarks and up weights
• Support rebooking completion
• Insight planning considering client objectives and market factors
• Internal project management
• Manage delivery of insights back to client at campaign end
• Finance administration including PO gathering, reconciliations and invoice queries
• Support client engagement via hotdesking, client calls, AiQx demos and other requests
• Maintain high level of service internally and externally
• Perform account management work as required

Requirements

• 1-4 years with strong ad-ops trafficking, campaign management/client servicing, and troubleshooting skills
• Expert in at least one domain of programmatic or social advertising (paid media)
• Hands-on experience on more than one digital platform (Ad server / DSP / SSP / DMP, etc.)
• Advanced knowledge of 3rd party ad platforms (Ad server / DSP / SSP / DMP etc.)
• Knowledge of the programmatic buying process
• Knowledge of HTML5 and basic JavaScript is a plus
• Proven team management, prioritization, and team training skills
• Ability to multi-task in a fast-paced, deadline-driven environment
• Experience in dealing with clients from China
• Experience managing multiple time-sensitive tasks to completion, prioritizing accordingly
• Evidence of implementing new processes that promote operational efficiency
• Strong communication skills; ability to work independently and within a team environment
• Alignment with MiQ's core values/culture
• A can-do attitude to provide energy, drive, and enthusiasm
• A dream to grow your career as the company scales

Tech stack