The VP, Operations & Services leads teams supporting commercial organization and customers across Ad Operations, Traffic Management, Account Management, and Demand Optimization. Responsible for unifying these teams, partnering with Sales, and supporting clients from deal signing through delivery and account management. Oversees campaign setup, trafficking, QA, delivery, inventory allocation, pacing, client relationships, renewals, and yield optimization. Drives consistent goals, KPIs, reporting, and escalations. Improves operational workflows through simplification and automation, leveraging AI and data. Acts as escalation point for strategic accounts. Builds and develops leadership and teams with clear accountability and collaboration. Requires 10+ years in ad operations or related functions, 5+ years senior leadership, strong understanding of programmatic and direct advertising, and experience improving processes and client service. Salary range USD 200,000 - 225,000 per year plus variable compensation.
What you'll do
Bring Ad Ops, Traffic, Account Management, and Demand Optimization together under a more unified operating model
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Lead and develop the managers responsible for each function, with clear ownership and accountability across teams
Establish consistent goals, KPIs, reporting, and escalation processes
Create clearer ways of working across teams that have historically operated independently
Build an organization that can continue to scale as the business grows
Serve as a senior partner to Sales leadership and ensure operational teams align with commercial priorities
Improve the handoff between Sales and post-sale teams for consistent client experience
Work closely with Sales, Product, and Finance on pricing, packaging, inventory, and yield
Ensure operational priorities support revenue growth and client/partner needs
Identify opportunities to simplify and automate campaign trafficking, QA, reporting, and other workflows
Establish clear service expectations around campaign delivery, issue resolution, and client responsiveness
Evaluate processes, systems, and tools and make impactful improvements
Use data and operational metrics to identify issues and drive better decision-making
Introduce best practices and leverage AI and technology to improve efficiency, scalability, and customer experience
Ensure Account Management and Client Services deliver high service levels across client lifecycle
Build stronger connections between operational execution, client satisfaction, retention, and growth
Act as executive escalation point for strategic accounts and complex operational issues
Create a culture of ownership of the client experience across teams
Build, develop, and retain strong leaders and teams across Operations & Services
Create clearer accountability, development opportunities, and career paths
Encourage collaboration across teams and regions
Set clear expectations around performance, ownership, and leadership
Requirements
10+ years of experience across ad operations, revenue operations, account management, client services, or related functions within ad tech, digital media, or programmatic advertising
5+ years of senior leadership experience, including experience leading managers and multiple functions
Strong understanding of programmatic and direct advertising, including ad serving, SSPs/DSPs, trafficking, campaign delivery, and demand/yield optimization
Experience bringing together teams or functions that previously operated separately
Track record of improving processes, efficiency, and client service within a growing organization
Strong commercial mindset and experience partnering closely with Sales, Product, and Finance leaders
Comfortable using KPIs and operational data to understand performance and drive decisions
Strong communicator who can operate at the executive level while remaining close to the day-to-day business
Tech stack
programmatic advertisingdirect advertisingad servingSSPsDSPscampaign traffickingdemand optimizationyield optimizationAIdata and operational metrics
Benefits
Variable compensation based on individual and company performanceDynamic, flexible workplaceCommitment to employee growth and work-life balanceEqual opportunity employer with reasonable accommodation available
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