The VP, Group Account Director is a senior leadership role based in Detroit with hybrid work arrangement. Responsible for leading executive client relationships, driving strategic growth, and managing a portfolio of CRM, customer engagement, and loyalty clients. Oversees 2-3 direct reports. Key duties include developing account strategies, managing financial performance, leading growth initiatives, and collaborating with cross-functional teams. Requires 15+ years in account management or related fields, 5+ years leading teams, strong CRM and marketing expertise, and excellent communication and leadership skills. Salary range $119,000-$145,000 plus commission. Benefits include medical, vision, dental, life insurance, disability, 401k, paid time off, holidays, sick leave, and parental leave.
What you'll do
Build and maintain executive-level relationships with client stakeholders as a trusted strategic advisor and primary point of escalation
Lead a portfolio of enterprise CRM and loyalty clients, developing and executing strategies that drive client retention, revenue growth, and long-term partnership value
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Requirements
Bachelor's degree or equivalent combination of education and professional experience
15+ years of experience in account management, client services, CRM, customer engagement, loyalty marketing, consulting, digital marketing, or related disciplines
5+ years of experience leading, coaching, and developing high-performing client-facing teams
Proven success managing executive-level client relationships and leading complex enterprise accounts
Demonstrated track record of driving account growth, revenue expansion, and long-term client retention
Deep understanding of CRM, customer lifecycle marketing, customer engagement, loyalty programs, personalization, and customer experience strategy
Strong financial and commercial acumen, including forecasting, revenue planning, profitability management, and portfolio oversight
Exceptional communication, presentation, negotiation, and stakeholder management skills
Ability to influence senior-level decision-makers
Ability to balance strategic thinking with operational execution in a fast-paced, client-focused environment
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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