Vice President, Client Partner role responsible for leading strategic accounts with $5M to $30M+ annual revenue. Accountable for client satisfaction, revenue retention (>90%), margin quality, forecast accuracy, and growth. Manage commercial aspects including contracts, pricing, profitability, and AR. Lead account strategy, hold executive relationships at CMO, CIO, CFO level, and navigate complex multi-stakeholder environments. Drive revenue expansion through cross-sell and new buying centers. Partner with alliance leaders (Adobe, Google, Salesforce, AWS, Braze) for joint planning and co-sell. Provide leadership to account teams in a matrixed environment. Requires 15+ years experience in client services or account leadership with direct P&L accountability, strong commercial acumen, and deep knowledge of CRM, CXM, Loyalty, Data Analytics, Digital Marketing, B2B, Enterprise AI, and Martech. Bachelor's degree required. Remote role based in Georgia, USA. Salary range $197,225 - $228,225 plus discretionary incentive compensation. Benefits include medical, vision, dental, life insurance, disability, 401k, flexible PTO, paid holidays, sick leave, and parental leave.
What you'll do
Own a portfolio of strategic accounts end-to-end including client satisfaction, revenue retention, margin quality, forecast accuracy, and growth
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Defend contracted revenue base against scope erosion, in-housing, offshore substitution, procurement-driven rate compression, and competitive displacement
Drive revenue expansion through cross-sell, adjacent-scope extension, new buying center entry, and AOR expansion
Set and own the account strategy and growth plan, ensuring alignment of account management, delivery, and sales
Hold executive relationships at the budget decision-making level (CMO, CIO, CFO)
Navigate complex multi-stakeholder environments across business, technology, operations, vendor management, and procurement
Manage all commercial aspects of the account including contracts, pricing, profitability, forecasting, and AR health
Coordinate delivery, solutioning, account, and program management teams to ensure quality and commercial results
Partner with alliance leaders on joint account planning, pipeline mapping, and co-sell motions
Run proactive client partner cadence including Innovation Days, Discovery Workshops, Executive Business Reviews, and quarterly value reviews
Maintain a consistent stream of thought leadership into accounts
Provide leadership and direction to account directors, engagement leaders, and capability teams in a matrixed environment
Requirements
15+ years of progressive experience in client services, client management, or enterprise account leadership
Direct P&L accountability for accounts of meaningful scale
Experience owning $20M+ books and leading complex, multi-service-line engagements
Executive relationships held personally at CMO, CIO, or CFO level
Deep working knowledge of CXM/CRM, Loyalty, Data and Analytics, Identity, Digital Marketing, Content Supply Chain, B2B, and Enterprise AI / Martech
Experience directing account teams without direct line management
Strong commercial acumen including pricing strategy, multi-year deal structuring, negotiation, margin defense, and forecast management
Experience defending accounts against in-housing, offshore substitution, or competitive displacement
Working command of modern AI capability and its impact on delivery and commercial models
Alliance experience with Adobe, Salesforce, or comparable platform partner
Bachelor’s degree required; advanced degree a plus
Tech stack
CRMCXMLoyaltyData and AnalyticsIdentityDigital MarketingContent Supply ChainB2B MarketingEnterprise AIMartechAdobeGoogleSalesforceAWSBrazeAIAgentic Automation
Benefits
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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