Lead a Warsaw-based Technical Account Management team supporting clients across CEE markets and one large strategic EMEA client. Responsibilities include team leadership, operational coordination, technical campaign support, and delivery quality. Manage team priorities, workload, and delivery standards. Provide coaching, feedback, and support for team development. Oversee technical and operational support for campaign launches, monitoring, troubleshooting, and optimization. Act as escalation point for complex challenges. Participate in client meetings to support technical discussions. Collaborate with Sales, Client Development, Product, Engineering, Creative, and other teams. Identify and implement improvements in workflows and processes. Monitor team KPIs to improve quality and efficiency. Requirements: 5+ years in digital advertising with programmatic focus, 1-2+ years in team leadership, experience with international clients, strong understanding of programmatic ecosystem and DSP tools (The Trade Desk, Google DV360, Xandr, Amazon DSP), campaign troubleshooting and data analysis skills, fluency in English and Polish. Contract type: B2B or contract of mandate. Hybrid work model.
What you'll do
Lead, mentor, and support a Warsaw-based team of Technical Account Managers working across CEE markets and one large strategic EMEA client
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Manage day-to-day team priorities, workload, ownership, and delivery standards
Support team members’ development through coaching, feedback, knowledge sharing, and regular check-ins
Oversee the team’s technical and operational support for campaign launches, monitoring, troubleshooting, and optimization
Act as the first escalation point for complex technical, operational, or stakeholder-related challenges
Help the team resolve campaign setup, tagging, tracking, data, delivery, bidding, and performance-related issues
Participate in selected client meetings to support technical discussions, explain solutions, and ensure alignment
Translate complex technical topics into clear, practical explanations for non-technical stakeholders
Work closely with Sales, Client Development, Product, Engineering, Creative, and other technical teams to ensure smooth project execution
Identify recurring operational issues, workflow gaps, or knowledge gaps and implement practical improvements
Support the adoption of tools, processes, and operating standards defined by the broader TAM organization
Monitor selected team KPIs and use them to improve quality, efficiency, and consistency
Requirements
5+ years of experience in digital advertising, ideally within programmatic advertising, ad tech, campaign management, technical account management, or ad operations
1-2+ years of experience in team leadership, team coordination, mentoring, project ownership, or acting as a senior escalation point
Experience working with international clients, multiple markets, or distributed stakeholders
Strong understanding of the programmatic advertising ecosystem, including DSPs, RTB, DMPs, tagging, tracking, bidding, optimization, and campaign delivery
Hands-on experience with tools such as The Trade Desk, Google DV360, Xandr, Amazon DSP, or other Demand-Side Platforms
Experience with campaign troubleshooting, performance analysis, data interpretation, and operational problem-solving
Good understanding of data onboarding, audience targeting, first-party and third-party data, hashed emails, MAIDs, and related activation workflows
Strong ownership mindset and ability to coordinate priorities across a team
Good judgment in assessing urgency, risk, workload, and escalation paths
Excellent communication skills, with the ability to explain complex technical topics clearly to technical and non-technical stakeholders
Fluency in English and Polish is required
Tech stack
The Trade DeskGoogle DV360XandrAmazon DSPDSPRTBDMPtaggingtrackingbiddingoptimizationGoogle Tag ManagerHTMLJavaScriptSQLPythonGoogle AnalyticsAdobe Analytics
Benefits
Lead a regional Technical Account Management team supporting CEE markets and one large strategic EMEA clientHands-on leadership role with real influence on team, delivery quality, and operational standardsWork with top-tier agencies and brands on complex, high-impact programmatic advertising projectsJoin a rapidly growing global company operating at the intersection of technology, advertising, and dataCollaborate with experienced, international colleagues across business, product, engineering, creative, and technical teamsDynamic, fast-paced, and friendly environment where ownership and practical problem-solving matterFlexibility of a hybrid work modelCooperation based on B2B contract or contract of mandateCompetitive compensationIndividual training budget and foreign languages learning co-financing
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