PulsePoint seeks a Technical Application Support Engineer based in India to provide backup coverage for platform and audience workflows. This role focuses on technical support and incident response rather than feature development. Responsibilities include investigating production and staging issues using API responses, logs, metrics, Kafka, MongoDB, and PostgreSQL; troubleshooting platform-specific issues; validating token/auth problems; using observability tools like Kibana, Grafana, and Prometheus; following runbooks; documenting findings; and collaborating with teams in India, Europe, and the US. Required qualifications include 3+ years in application or production support roles, strong understanding of REST APIs and backend flows, experience with MongoDB and SQL for investigation, basic Kafka knowledge, familiarity with Kubernetes support, and strong troubleshooting and communication skills. Preferred qualifications include experience with Scala and Java backend systems, Apache Pekko or Akka HTTP/Streams, advertising platforms/APIs, OAuth and token management, CI/CD tools, and creating support documentation. The position is full-time, remote within India, with working hours 3:30pm-12:30am IST. Compensation includes fixed salary plus ~10% annual bonus, 21 PTO days, 10 holidays, health insurance, and life/accident insurance.
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Fixed compensation inclusive of PF, Gratuity, and a 25k INR medical premium plus a target annual bonus approximately 10% of gross annual earnings21 PTOs plus 10 company-wide holidaysHealth Insurance Policy worth INR 500,000 for employee and immediate familyTerm Life Insurance and Personal Accidental Insurance Policy worth INR 2,500,000 each
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