AdTechTalent
Programmatic1 month agoHybrid

Magnite

Technical Manager, Client Success - Magnite (SpringServe)

technical account managementprogrammaticCTVOTTvideo advertisingad techSSAIdata analysisSQLPythonPandasclient successSpringServe

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

London, United Kingdom

Full job description

Seeking a senior Technical Account Manager for the Client Success team in London with a hybrid schedule (Mon/Fri remote, Tue-Wed-Thu in-office). The role involves collaborating with EMEA clients to design custom technical integrations using SpringServe technology, diagnosing and resolving complex technical issues, performing data analysis to optimize client yield, supporting sales efforts, and providing feedback to Product and Engineering teams. Requires 6+ years in solution engineering, technical troubleshooting, or technical account management, strong problem-solving and analytical skills, client-facing experience, and knowledge of ad tech, video advertising, and programmatic operations. Familiarity with SQL, Python, Pandas, and AI productivity tools is a plus. Benefits include holiday breaks, equity plans, medical insurance, pension, parental leave, wellness reimbursements, career development, and mental health support.

What you'll do

  • Collaborate closely with premium EMEA clients to understand their business models and architect custom technical integrations using SpringServe technology stack
  • Diagnose and resolve complex technical issues across the product suite including SSAI issues, data centre routing, ad server logic, discrepancies
  • Perform detailed data analysis to identify systemic patterns, diagnose platform drop-offs, and optimise client yield
  • Partner with local Commercial and Sales teams on strategic pitches, live platform demonstrations, and technical conversations to secure new regional business
  • Translate complex client requirements and product friction into actionable feedback for global Product and Engineering teams
  • Maintain deep understanding of video ad serving and programmatic operations, including evolving CTV, OTT, and premium video workflows

Requirements

  • 6+ years of experience in solution engineering, technical troubleshooting, or technical account management roles
  • Service-oriented individual motivated by helping clients and teammates succeed
  • Strong technical troubleshooting skills to diagnose issues in complex, technical systems
  • Exceptional problem-solving skills - enjoys tackling ambiguous problems and finding creative solutions
  • Data-driven decision maker, experienced in analysing performance metrics and using data to improve efficiency and yield
  • Client-facing experience and ability to translate technical detail into actionable insights for partners and internal stakeholders

Tech stack

SpringServeSSAIdata centre routingad server logicSQLPythonPandasClaude Code

Benefits

Holiday Breaks and Quarterly Wellness DaysEquity and Employee Stock Purchase PlanFamily-Focused Benefits and Parental LeavePrivate Medical InsuranceCompetitive Pension PlanDisability and Life InsuranceMobile Phone SubsidyFitness and Wellness ReimbursementCareer Development Initiatives and a Career Growth FrameworkCulture and Inclusion ProgramsBonusly Peer-to-Peer Recognition ProgramCommunity Service and Volunteer EventsCompany-Matched Charitable ContributionsMental Health Support

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