Technical Account Manager, Onboarding

What you'll do

• Serve as the primary technical and operational point of contact for customers during onboarding
• Support platform and ad account integrations, ensuring correct and timely product setup
• Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
• Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
• Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
• Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
• Analyze campaign performance and translate data into actionable insights and optimization recommendations
• Apply industry and platform knowledge to support problem-solving and idea generation
• Contribute to documentation of best practices and process improvements to support scalable delivery

Requirements

• Experience in technical account management, project delivery, campaign operations, or a similar client-facing role
• Strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
• Familiarity with digital advertising platforms or marketing technology (preferred)
• Clear and confident communication with customers and internal stakeholders
• Ability to manage multiple workstreams, priorities, and deadlines in a fast-paced environment
• Proactive, detail-oriented, and collaborative approach to work
• Ability to work Eastern Time (ET) hours to support global and US-based customers
• Ability to work from the Manila office at least two days per week, with flexibility for remote work on other days
• Curious, adaptable, and motivated to continue learning in the digital advertising space

Tech stack