Technical Account Manager role based in Manila, Philippines. Responsible for onboarding new customers, supporting platform and ad account integrations, managing end-to-end campaign delivery, collaborating with cross-functional teams, reviewing campaign structures and creative outputs, managing timelines and risks, analyzing campaign performance, applying industry knowledge for problem-solving, and contributing to best practice documentation. Requires experience in technical account management or similar client-facing roles, strong understanding of programmatic and social advertising including major platforms (Meta, TikTok, Google, DSPs), familiarity with digital advertising platforms or marketing technology preferred, strong communication skills, ability to manage multiple priorities, proactive and detail-oriented work approach, ability to work Eastern Time hours, and hybrid work arrangement with at least two days per week in the Manila office.
What you'll do
Serve as the primary technical and operational point of contact for customers during onboarding
Support platform and ad account integrations, ensuring correct and timely product setup
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Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
Analyze campaign performance and translate data into actionable insights and optimization recommendations
Apply industry and platform knowledge to support problem-solving and idea generation
Contribute to documentation of best practices and process improvements to support scalable delivery
Requirements
Experience in technical account management, project delivery, campaign operations, or a similar client-facing role
Strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
Familiarity with digital advertising platforms or marketing technology (preferred)
Clear and confident communication with customers and internal stakeholders
Comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment
Proactive, detail-oriented, and collaborative approach to work
Ability to work Eastern Time (ET) hours to support global and US-based customers
Ability to work from the Manila office at least two days per week, with flexibility for remote work on other days
Curious, adaptable, and motivated to continue learning in the digital advertising space
