Technical Account Manager - Demand at Criteo | AdTechTalent
Programmatic1 month agoHybrid
Criteo
Technical Account Manager - Demand
technical account managerDSPSSPprogrammaticSQLdata analysisad operationsAI toolsonboardingtroubleshootingcross-functionalhybrid work
Key details
Salary
Not specified
Employment type
Permanent Full Time
Seniority
Mid-level
Years experience
3-5
Location
Sao Paulo, Brazil
Full job description
The Demand Technical Account Manager (TAM) manages operational relationships with demand-side platforms (DSPs) connected to Criteo SSP, focusing on revenue growth through DSP onboarding, discrepancy resolution, and troubleshooting. Responsibilities include leading DSP onboarding, coordinating validation tests, maintaining integration documentation, investigating discrepancies using log-level data and SQL, building analysis frameworks, serving as first-line escalation for demand-side issues, collaborating with R&D and Product teams, and monitoring performance metrics. Requires a bachelor's degree in Marketing, IT, Business, or related fields, 3+ years in programmatic advertising or similar roles, hands-on experience with major DSPs, strong analytical and problem-solving skills, excellent communication, systems thinking, multitasking ability, collaboration skills, AI tool usage, and strong English. The role offers a hybrid work model, career development, health and wellness benefits, inclusive culture, competitive salary with performance rewards, and potential equity. Location: Sao Paulo, Brazil.
What you'll do
Lead onboarding of new DSPs and demand sources from technical scoping to go-live checks
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Use log-level data, slicer tools, and SQL to identify root causes of discrepancies
Build and maintain standard analysis frameworks to make discrepancy investigations repeatable and faster
Serve as first-line operational escalation for demand-side issues
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Own and maintain internal technical documentation for DSP integrations, known issues, best practices, and troubleshooting guides
Monitor media trading and DSP related performance metrics to detect anomalies early
Work closely with Client Services, Sales, Supply TAMs, Programmatic Ops, and Product as a technical expert and operational support for DSP-related questions
Requirements
Bachelor's degree in Marketing, IT, Business, or related fields
3+ years of experience in programmatic advertising, ad operations, DSP technical account management, or similar technical solutions roles
Hands-on experience with major DSPs (e.g., DV360, The Trade Desk, Yahoo, Amazon, Zeta, etc.) and/or SSP-DSP integrations
Strong analytical abilities and attention to detail; comfortable working with log-level data and large datasets
Advanced problem-solving skills, able to isolate issues quickly and propose pragmatic, data-backed solutions
Demonstrated communication and presentation skills, able to explain complex technical topics to both technical and non-technical audiences
Strong systems thinking: ability to understand complex integrations end-to-end, identify dependencies, and reason about how changes impact the broader ecosystem
Ability to manage multiple partners, investigations and onboarding projects in parallel, and to prioritize based on impact and urgency
Collaborative mindset and strong interpersonal skills; comfortable working in cross-functional, cross-time-zone teams
Comfortable exploring and using AI tools to streamline workflows and enhance productivity
Strong verbal and written English
Tech stack
DSPsSSPSQLlog-level datadashboardsqueriesAI tools
Benefits
Hybrid working model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level
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