AdTechTalent
Programmatic13 days agoHybrid

Criteo

Technical Account Manager - Demand

technical account managerDSPSSPprogrammaticSQLdata analysisad operationsAI toolsonboardingtroubleshootingcross-functionalhybrid work

Key details

Salary

Not specified

Employment type

Permanent Full Time

Seniority

Mid-level

Years experience

3-5

Location

Sao Paulo, Brazil

Full job description

The Demand Technical Account Manager (TAM) manages operational relationships with demand-side platforms (DSPs) connected to Criteo SSP, focusing on revenue growth through DSP onboarding, discrepancy resolution, and troubleshooting. Responsibilities include leading DSP onboarding, coordinating validation tests, maintaining integration documentation, investigating discrepancies using log-level data and SQL, building analysis frameworks, serving as first-line escalation for demand-side issues, collaborating with R&D and Product teams, and monitoring performance metrics. Requires a bachelor's degree in Marketing, IT, Business, or related fields, 3+ years in programmatic advertising or similar roles, hands-on experience with major DSPs, strong analytical and problem-solving skills, excellent communication, systems thinking, multitasking ability, collaboration skills, AI tool usage, and strong English. The role offers a hybrid work model, career development, health and wellness benefits, inclusive culture, competitive salary with performance rewards, and potential equity. Location: Sao Paulo, Brazil.

What you'll do

  • Lead onboarding of new DSPs and demand sources from technical scoping to go-live checks
  • Coordinate tests and validation runs with DSP partners to confirm correct trading behavior, targeting, throttling logic, and billing
  • Maintain per-DSP integration profiles in internal documentation
  • Operate autonomously to continuously improve performance and integrations
  • Monitor and investigate delivery, impression, and spend discrepancies between DSPs and Criteo SSP/internal billing systems
  • Use log-level data, slicer tools, and SQL to identify root causes of discrepancies
  • Build and maintain standard analysis frameworks to make discrepancy investigations repeatable and faster
  • Serve as first-line operational escalation for demand-side issues
  • Collaborate with R&D and Product teams to debug integration issues with clear, data-backed descriptions
  • Own and maintain internal technical documentation for DSP integrations, known issues, best practices, and troubleshooting guides
  • Monitor media trading and DSP related performance metrics to detect anomalies early
  • Work closely with Client Services, Sales, Supply TAMs, Programmatic Ops, and Product as a technical expert and operational support for DSP-related questions

Requirements

  • Bachelor's degree in Marketing, IT, Business, or related fields
  • 3+ years of experience in programmatic advertising, ad operations, DSP technical account management, or similar technical solutions roles
  • Hands-on experience with major DSPs (e.g., DV360, The Trade Desk, Yahoo, Amazon, Zeta, etc.) and/or SSP-DSP integrations
  • Strong analytical abilities and attention to detail; comfortable working with log-level data and large datasets
  • Advanced problem-solving skills, able to isolate issues quickly and propose pragmatic, data-backed solutions
  • Demonstrated communication and presentation skills, able to explain complex technical topics to both technical and non-technical audiences
  • Strong systems thinking: ability to understand complex integrations end-to-end, identify dependencies, and reason about how changes impact the broader ecosystem
  • Ability to manage multiple partners, investigations and onboarding projects in parallel, and to prioritize based on impact and urgency
  • Collaborative mindset and strong interpersonal skills; comfortable working in cross-functional, cross-time-zone teams
  • Comfortable exploring and using AI tools to streamline workflows and enhance productivity
  • Strong verbal and written English

Tech stack

DSPsSSPSQLlog-level datadashboardsqueriesAI tools

Benefits

Hybrid working model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level

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