Technical Account Manager, Client Success - Magnite (SpringServe)

What you'll do

• Serve as the primary technical lead on EMEA publisher accounts for SpringServe ad server and programmatic platforms
• Provide best-in-class technical support and deep-dive troubleshooting for complex issues
• Onboard new clients onto the technology ecosystem and collaborate with clients to find their optimal setup on SpringServe
• Own the day-to-day technical relationship, satisfaction, and long-term success of major CTV clients on the platforms
• Collaborate with local revenue teams to ensure clients are successful on the platform
• Work closely with local sales teams on strategic pitches, live demos, and technical deep-dives to win new regional business
• Educate and train clients on platform functionality
• Develop a strong understanding of each client’s business to help clients realize the full potential of the platform
• Become an expert in video ad serving and programmatic operations, including current CTV, OTT, and premium video workflows

Requirements

• 1-2 years Ad Tech Expertise
• Strong understanding of the programmatic advertising ecosystem, including CTV/Streaming, SSPs, DSPs, Ad Servers
• Sharp analytical and troubleshooting skills to solve difficult technical problems
• Exceptional written, verbal, and interpersonal communication skills
• Self-motivated, autonomous individual with a strong sense of accountability, ownership, and eagerness to help
• Ability to be a team player with a track record of cross-team collaboration
• Professional proficiency in German (nice to have)
• Familiarity with data querying and scripting languages such as SQL, Python, and Pandas (nice to have)
• Experience utilizing AI productivity tools (e.g., Claude Code) (nice to have)

Tech stack

Benefits