Platform Technical Account Manager at Integral Ad Science responsible for managing post-sales technical relationships with key clients. Key duties include serving as the main technical contact, managing support operations to meet SLAs, auditing and automating workflows using AI, monitoring client health, delivering training on AI-driven features, gathering client feedback for product improvements, collaborating cross-functionally, and occasional client travel. Requires 5+ years in TAM or similar roles preferably in ad tech or SaaS, experience with major social platforms, strong AI/automation knowledge, excellent analytical and communication skills, ability to work in evolving roles, and a BA/BS degree. Benefits include paid time off, health insurance, 401k with matching, competitive compensation, and bonuses. Locations: Chicago, IL and New York, NY. Salary ranges from $67,200 to $135,600 depending on location.
What you'll do
Serve as the main technical point of contact for key clients, delivering guidance on adopting and optimizing IAS product offerings
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Monitor and manage partner-specific technical support operations for IAS products and integrations to contractually defined SLAs and response/resolution metrics
Review and interpret client contracts to understand defined SLAs, obligations, and risk areas, and apply that understanding to prioritize work, escalate appropriately, and guide client-facing decisions
Audit internal processes to identify areas for automation, recommending and implementing AI-driven solutions to streamline day-to-day work
Monitor client health and key metrics with insights; flag anomalies, preempt issues, and ensure clients are positioned for success
Deliver training sessions and supporting materials to upskill client teams on new AI-driven features and integrations
Gather and relay client feedback to Product and Engineering, advocating for new automation capabilities and smarter workflows
Partner closely with internal stakeholders across Business Development, Solutions Engineering, Product, Engineering, and Operations to support account growth, align on feature roadmaps, and resolve complex technical escalations
Occasional travel to client sites to build relationships, deliver trainings, or conduct strategic technical reviews
Requirements
5+ years as a TAM, platform support, or technical client success role (preferably in ad tech or SaaS)
Experience working directly at or with major social platforms (e.g., Meta, TikTok, YouTube) and managing ongoing technical operations
Strong understanding of AI/automation in digital media; hands-on experience using or implementing AI tools
Excellent analytical, troubleshooting, and client communication skills, with a proven track record of managing and meeting strict contractual client SLAs
Ability to translate business challenges into technical solutions, effectively collaborating across departments (Product, Engineering, Sales, BD) to achieve client objectives
Comfort operating in a fluid, evolving role with undefined or shifting responsibilities; adaptability is essential
BA/BS required
Tech stack
AIautomationdigital mediaad techSaaS
Benefits
Paid time offHealth insurance (medical, dental, vision)PPO, HSA and FSA options401k with employer matching contributionsCompetitive compensationAnnual bonus and/or other incentive plans
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