The Trade Desk seeks a mid-level Recruiting Operations professional based in New York to manage the intake queue, provide hands-on support for recruiting systems (primarily Greenhouse), maintain documentation and knowledge management, and support project management and change enablement. The role involves triaging and routing TA Ops requests, handling routine ATS configurations, escalating complex issues, maintaining process documentation, running project trackers, producing status updates, driving adoption of new processes, ensuring data integrity, and generating operational reports. Candidates should have 4+ years of relevant experience, proficiency with ATS administration, project and collaboration tools, strong documentation and communication skills, and comfort working with global teams. Benefits include comprehensive healthcare, retirement plans, disability coverage, paid time off, stock purchase plans, and variable compensation. Salary range is $77,600 to $142,200 USD.
What you'll do
Own the intake queue: triage, categorize, and route every incoming TA Ops request with consistent acknowledgement and clear ownership
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Meet published acknowledgement and resolution expectations and flag risks early
Refine intake forms and routing logic to improve request quality
Report on queue metrics such as volume, mix, resolution time, and recurring pain points
Provide first-line support for Greenhouse and adjacent tools, diagnosing root causes
Handle routine configuration changes within standards and change-management guardrails
Escalate issues beyond scope with clear documentation
Provide global coverage as New York anchor for EMEA and APAC teams with practical handoffs and documentation
Implement and maintain a dynamic, trusted knowledge management infrastructure
Document actual processes including exceptions and workarounds
Maintain project trackers, timelines, action logs, and RAID items; schedule and prepare working sessions
Deliver discrete workstreams end to end including testing, cutover support, and post-launch hypercare
Produce clear status updates for stakeholders without meetings
Build communications, training materials, release notes, and office hours to drive adoption of changes
Measure adoption success and create accountability models
Collect and synthesize feedback to improve adoption
Run audits and enforce data hygiene standards in recruiting systems
Build recurring operational reports on queue health, request mix, process compliance, and data quality
Requirements
4+ years in Recruiting Operations, HR Operations, People Technology, technical support, or project coordination supporting a Talent or HR function
Hands-on experience administering or configuring an ATS (Greenhouse strongly preferred; comparable experience with Workday Recruiting, SmartRecruiters, Lever, iCIMS, or Ashby considered)
Experience owning a request queue, ticket backlog, or service desk
Demonstrated documentation ability
Proficiency with project and collaboration tooling (Smartsheet, Jira, Confluence, SharePoint)
Comfort with data: building reports and dashboards, spotting anomalies, and reasoning about data
Strong written communication skills
Highly organized and self-sufficient
Comfort with ambiguity and a service mindset
Tech stack
GreenhouseWorkday RecruitingSmartRecruitersLeveriCIMSAshbySmartsheetJiraConfluenceSharePointJira Service ManagementServiceNowZendeskAI-assisted recruiting tooling
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleEligibility for stock-based compensation grants based on company and individual performance
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