Técnico/a de Soporte IT at Adsmurai | AdTechTalent
Other5 days agoHybrid
Adsmurai
Técnico/a de Soporte IT
IT supportWindowsmacOSnetworkingGoogle WorkspaceMicrosoft 365ticketinghardware supportwifistructured cablingon-siteBarcelona
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
0-2
Location
Barcelona, Spain
Full job description
Seeking an on-site IT Support Technician with at least 2 years of experience to be the IT reference person at the Barcelona office. Responsibilities include diagnosing and resolving hardware and software issues on Windows and macOS, supporting wifi and network connectivity, maintaining racks and cabling, preparing meeting rooms for plug and play use, managing physical access control, handling equipment lifecycle including provisioning and repairs, managing user accounts and permissions in Google Workspace and Microsoft 365, and managing incidents escalated by AI ticketing system. Requires vocational training or equivalent experience, working English level, and experience in companies with over 100 employees. Permanent full-time position with flexible hours and various benefits.
What you'll do
User support: diagnose and resolve hardware and software issues (Windows and Mac, laptops and peripherals) both on-site and remotely for all group offices
Escalate issues beyond the role to IT Lead (network, access permissions, security)
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Resolve basic wifi and connectivity issues, register devices on the network, check access points, and respond to monitoring alerts
Maintain racks, cabling, and workstation connections orderly and operational
Prepare meeting rooms for plug and play use (videoconference, screens, audio) and support key meetings
Manage physical access control application
Prepare, deliver, and collect laptops using provisioning tools, manage warranties and repairs, maintain inventory and spare stock across all offices
Prepare workstations for new hires and close access for departures in coordination with People team
Manage accounts and permissions in Google Workspace, Microsoft 365 licenses, and physical access control
Manage incidents escalated by AI agent until closure, review AI responses quality, and maintain knowledge base
Requirements
At least 2 years of experience as an on-site microcomputer support technician, ideally in companies with more than 100 employees
Proficiency diagnosing issues in Windows and macOS
Basic knowledge of networks (wifi, IP, DHCP, DNS at diagnostic level)
Experience with racks and structured cabling (patch panels, latiguillos, crimping, and checking connections)
Experience managing accounts and permissions in Google Workspace
Experience with ticketing tools and habit of documenting
Good interpersonal skills and ability to explain solutions in simple language
Working level English to support remote offices
Vocational training in Microcomputer Systems and Networks, ASIR or equivalent experience
Tech stack
WindowsmacOSGoogle WorkspaceMicrosoft 365wifiIPDHCPDNSpatch panelslatiguilloscrimpadoticketing systems
Benefits
Permanent contractFlexible working hours for start and end of dayIntensive workday on Fridays, pre-holiday working days, mid-July and August off23 vacation days (+1 day per year of seniority)Day off on birthday (Adsmubirthday)Active training within the company and professional growth through Career PlanAdsmuAcademy training platformTeam activities and afterworksEnglish classesGym agreements (WellHub)Flexible compensation plan: meal tickets, transportation, and health insurance
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