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FreeWheel

Support Engineer - FreeWheel - NYC

SQLcURLHTTPHTML5XMLJavaScriptPythonRESTful APIIAB standardsVASTopenRTBadtechadvertising technologycustomer serviceproblem solvingcommunication

Key details

Salary

$53K – $80K

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

New York, US

Full job description

FreeWheel, a Comcast company, is seeking a Support Engineer to work onsite 4 days per week in New York. The role requires a Bachelor's degree in Computer Science, Engineering, or related field and 0-2 years of experience in online advertising or video advertising technology in a client-facing role. Candidates must have skills in SQL, scripting languages (JavaScript, Python), web technologies (HTTP, HTML5, XML), and experience with RESTful APIs. Familiarity with IAB standards such as VAST and openRTB is required. Responsibilities include solving complex problems, maintaining documentation, supporting customer experience, and collaborating with the team. The position is not eligible for visa sponsorship. Salary range is $53,367.86 to $80,051.80 depending on experience. Benefits include bonuses, comprehensive support programs, and a culture of inclusion.

What you'll do

  • Deconstruct complex problems and build comprehensive solutions
  • Work collaboratively with team members
  • Maintain comprehensive documentation for adtech platforms
  • Support customer experience and put customers first
  • Learn and advocate for company technology, products, and services
  • Participate actively in Net Promoter System activities
  • Drive results and growth
  • Support a culture of inclusion
  • Adhere to company operating principles

Requirements

  • Bachelor's Degree in Computer Science, Engineering, or related field
  • Experience in online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity
  • Create and maintain documentation for adtech platforms including runbooks, API references, and technical specifications
  • Familiarity with IAB standards including VAST and openRTB
  • Data analysis and processing skills using SQL, cURL
  • Knowledge of web technologies such as HTTP, HTML5, XML
  • Object Oriented Programming experience with JavaScript, Python
  • Experience developing against RESTful APIs
  • Ability to adapt to rapidly changing circumstances
  • Strong problem-solving skills and creative thinking
  • Good written and verbal communication skills
  • Authorized to work in the US without visa sponsorship

Tech stack

SQLcURLHTTPHTML5XMLJavaScriptPythonRESTful APIs

Benefits

Base pay within range $53,367.86 - $80,051.80 depending on experienceBonus eligibility for non-sales positionsComprehensive benefits including physical, financial, and emotional supportAccess to expert guidance and personalized toolsEqual opportunity employer

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