AdTechTalent
Other22 days agoOn-site

AppsFlyer

Support Engineer

technical supportSQLprogrammingcustomer supporttechnical account managementdata analysisR&Dproduct feedbackescalationsBig dataAPIsLLMAI Agentmobile developmentdigital advertising

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

San Francisco, United States

Full job description

AppsFlyer seeks a mid-level technical support specialist with 2+ years experience in technical support, QA, data analysis, development, or technical account management. The role involves owning customer technical issues end-to-end, troubleshooting, root cause analysis, and resolution. The candidate will serve as a point of contact for escalations, collaborate with R&D and product teams, enrich the client Knowledge Base, lead support improvement processes, provide product feedback, manage internal projects, and act as a technical contact for VIP customers. Required skills include SQL querying, knowledge of at least one programming language, strong communication skills, ability to multitask and work independently, and business proficiency in English. Bonus experience includes web/mobile marketing, digital advertising, mobile development/testing (iOS, Android), familiarity with big data technologies, APIs, and experience with LLM and AI Agents. The position is full-time based in San Francisco, California. The expected On Target Earnings range from $110,000 to $120,000 including bonus or commission.

What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
  • Enrich client Knowledge Base with relevant technical information
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects, such as training and ensuring support readiness for new feature releases
  • Be a technical point of contact for select VIP customers, working closely with sales and business teams

Requirements

  • Passion for solving customer issues in a fast-paced environment
  • 2+ years of experience with technical support / QA / data analysis / development / technical account management
  • Experience in SQL querying and analyzing data
  • Knowledge of at least one programming language
  • Business Proficiency in English
  • Ability to handle communications between clients, internal business teams and engineering teams
  • Ability to learn new technologies quickly
  • Ability to multitask and work independently
  • Structured and process-oriented

Tech stack

SQLprogramming languageBig data technologiesAPIsLLMAI Agent

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