AdTechTalent
Other4 months agoOn-site

AppsFlyer

Support Engineer

technical supportSQLprogrammingcustomer supporttechnical account managementAPIsBig dataLLMAI Agentmobile developmentiOSAndroiddigital advertisingweb marketing

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Buenos Aires, Argentina

Full job description

AppsFlyer is seeking a technically savvy professional to provide customer-oriented and responsive support services. The role involves troubleshooting, root cause analysis, issue resolution, and communication with customers. The candidate will work closely with R&D, Customer Success, and Product teams, contribute to product feedback, and manage internal projects such as training and support readiness for new features. Responsibilities include ownership of customer technical issues, handling escalations, enriching the Knowledge Base, and serving as a technical point of contact for VIP customers. Requirements include 2+ years of experience in technical support, QA, data analysis, development, or technical account management, proficiency in SQL and at least one programming language, business English proficiency, strong communication skills, ability to learn quickly, multitask, and work independently. Bonus experience includes web/mobile marketing, digital advertising, mobile development/testing (iOS, Android), familiarity with Big Data technologies, APIs, and experience with LLM and AI Agents.

What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
  • Enrich client Knowledge Base with relevant technical information
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects, such as training and ensuring support readiness for new feature releases
  • Be a technical point of contact for select VIP customers, working closely with sales and business teams

Requirements

  • Passion for solving customer issues in a fast-paced environment
  • 2+ years of experience with technical support / QA / data analysis / development / technical account management
  • Experience in SQL querying and analyzing data
  • Knowledge of at least one programming language
  • Business Proficiency in English
  • Ability to handle communications between clients, internal business teams and engineering teams
  • Ability to learn new technologies quickly
  • Ability to multitasking and work independently
  • Structured and process-oriented

Tech stack

SQLprogramming languageAPIsBig data technologiesLLMAI AgentiOSAndroid

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