AdTechTalent
Product6 days agoHybrid

Criteo

Sr. Solutions Engineer

solutions engineeringAPIRESTJSONPythonJavaScriptSQLtechnical supportintegrationproduct expertiseclient serviceshybrid

Key details

Salary

$115K – $125K

Employment type

Permanent Full Time

Seniority

Senior

Years experience

5-10

Location

Boston, United States of America; New York, US

Full job description

Join Criteo as a Staff Solutions Engineer on the Product Expertise team. Apply deep technical and product expertise to complex client, partner, and internal challenges, focusing on API-driven solutions, integration quality, and scalable support practices. Responsibilities include providing expert technical assistance on product and API matters, diagnosing and resolving integration and API issues, managing investigations end to end, escalating with clear context, translating business objectives into technical solutions, advising on API best practices, conducting design reviews, creating reusable playbooks and guides, identifying and driving solutions for recurring issues, partnering with Product, R&D, GTM, and Operations to improve features and documentation, and supporting knowledge sharing. Requirements include 6+ years in relevant technical roles, strong API skills, proficiency in Python or JavaScript, SQL skills, ability to translate technical findings for business audiences, experience in incident investigation and escalation, architecture guidance skills, process improvement mindset, collaboration skills, strong communication, and adaptability. Benefits include a hybrid work model, career development, health and wellness support, inclusive team environment, competitive salary with rewards and equity potential, and comprehensive US employee benefits including insurance, 401(k), disability coverage, family benefits, financial support, learning opportunities, and generous leave plans.

What you'll do

  • Provide expert technical assistance on complex product and API-related matters for clients, partners, and internal teams
  • Diagnose and resolve advanced integration, configuration, tracking, reporting, and API usage issues
  • Own high-impact investigations end to end, including reproduction, impact assessment, documentation, escalation, and resolution follow-up
  • Escalate to Product and R&D with clear context, evidence, business impact, and prioritization rationale
  • Translate business objectives into scalable technical solutions, integration approaches, and implementation guidance
  • Advise stakeholders on API best practices including authentication, data flows, troubleshooting, monitoring, and operational readiness
  • Conduct design reviews and provide architectural guidance for complex or strategic integrations
  • Create reusable playbooks, troubleshooting frameworks, internal guides, and client-facing best practices
  • Identify recurring issues, support gaps, tooling needs, and process improvements, then help drive practical solutions
  • Partner with Product, R&D, GTM, and Operations to validate features, improve documentation, reduce support friction, and turn feedback into actionable product insights
  • Support knowledge sharing across peers through documentation, training sessions, and structured technical enablement

Requirements

  • 6+ years in solutions engineering, support engineering, partner engineering, implementation engineering, or a similar client-facing technical role
  • Strong API practitioner, comfortable diagnosing REST/JSON integrations, inspecting HTTP traffic, validating payloads, and troubleshooting authentication, permissions, errors, and data discrepancies
  • Proficient with Python, JavaScript, or a similar language
  • Comfortable using SQL for investigation and analysis
  • Skilled at translating complex technical findings into clear business-level guidance for mixed audiences
  • Experienced in incident investigation, root-cause analysis, impact assessment, and structured escalation to engineering teams
  • Able to provide practical architecture guidance and make sound technical trade-offs based on client goals, product constraints, and operational impact
  • Process-minded with a track record of identifying inefficiencies, documenting best practices, and helping improvements scale beyond one-off cases
  • Collaborative and credible with Product, R&D, GTM, Operations, clients, and technical partners
  • Strong communicator who can produce clear documentation, decision records, implementation guidance, and executive-ready summaries
  • Curious and adaptable with a continuous-learning mindset and ability to quickly build expertise in evolving product areas

Tech stack

APIRESTJSONPythonJavaScriptSQLHTTP

Benefits

Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and levelUS employees eligible for quarterly or annual bonus and restricted stock unitsHealthcare, dental, and vision insurance for US employees401(k) plan with company matchShort-term and long-term disability coverageLife insuranceFamily forming and wellness benefitsFlexible Work financial supportLearning opportunitiesRobust annual leave plan including volunteer time off and summer vacation days

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