Sr. Professional, Client Success

What you'll do

• Develop strategies using Epsilon’s Digital Media Solutions that align with client business objectives
• Lead internal teams to successful execution of personalized digital campaigns
• Partner with Sales to find opportunities for program optimization and incremental revenue
• Shape and expand client roadmaps
• Nurture a collaborative cross-functional team environment
• Guide the team to deliver exceptional client service and achieve strategic goals
• Focus on operational efficiency and process optimization to ensure detailed campaign execution and scalability
• Supervise program performance, develop mitigation strategies, and provide actionable insights
• Collaborate with digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings
• Develop and handle client roadmaps in alignment with quarterly account forecasts
• Provide strategic insights to support account growth and partner with Client Development Director to present new opportunities
• Create and present comprehensive campaign performance reports to clients
• Partner with cross-functional teams on account and campaign setup
• Lead campaign launches and coordinate with cross-functional teams
• Drive standardization and automation to improve operational efficiency
• Promote adoption of tools, processes, and standard methodologies throughout the team

Requirements

• Bachelor's Degree or equivalent experience from four-year college or university is preferred
• 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus)
• Excellent client service competence, presentation and writing skills
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment
• Ability to handle and prioritize multiple tasks and projects
• Track record of working across an organization to get things done
• Ability to learn quickly and think strategically
• Proficient in Excel, Word, PowerPoint

Tech stack

Benefits