TripleLift
Senior/Principal Software Engineer
New York, US•5 months ago
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senior software engineerJavaPython
customer success1 month agoRemote
Smartly
Sr. Customer Success Manager
customer successdigital advertisingSaaSconsultativePortugueseEnglishhybridB2Baccount management
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
São Paulo, Brazil
Full job description
Senior Customer Success Manager role at Smartly to manage and grow customer relationships in digital advertising. Responsibilities include advising on advertising strategies, expanding product adoption, leading product trials, and collaborating across teams. Requires experience in B2B customer relationship management in SaaS or digital advertising, consultative skills, strong communication, commercial awareness, fluency in English and Portuguese, and willingness to travel. The position offers a hybrid work model based in São Paulo, Brazil, with benefits including healthcare, equity options, paid leave, and career development.
What you'll do
- Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and understanding of their business and advertising goals
- Advise customers on digital advertising strategies to address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption
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