Solutions Engineer at Digital Turbine | AdTechTalent
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Digital Turbine
Solutions Engineer
SQL Databricks fraud detection ad fraud offerwall customer support AI process improvement AdTech analytics vendor management
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Join Digital Turbine and work on a role built for experienced AdTech operators.
Quick snapshot
London, United Kingdom
Full-time
Key details Location
London, United Kingdom
Full job description Digital Turbine seeks a mid-level Solutions Engineer focused on the Offerwall product. The role involves analyzing advertiser fraud claims using SQL and Databricks, deciding claim outcomes, maintaining fraud detection criteria, and reporting on fraud trends. Additionally, the role oversees outsourced customer support performance, identifies ticket patterns, and drives support workflow improvements including AI tools. The position requires strong SQL skills, interest in fraud investigation, business acumen, and experience or interest in support operations and vendor management. Candidates must be local to London and not require visa sponsorship. The role is hybrid with periodic travel and involves collaboration with product, data, and sales teams.
What you'll do Review and investigate advertiser fraud claims on Offerwall campaigns using SQL and Databricks Decide on claim outcomes based on data evidence and fraud policies Similar jobs
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Maintain and refine fraud detection heuristics and review criteria
Stay current on emerging mobile ad fraud techniques and trends
Produce regular reporting on fraud claims and trends
Escalate recurring fraud patterns and prevention recommendations to product team
Monitor and review performance of outsourced customer support team against SLAs and quality standards
Identify recurring ticket patterns and work to reduce ticket volume and resolution time
Champion modernization of support workflow including AI-assisted triage and automation
Act as internal point of contact for outsourced customer support vendor balancing quality, cost, and user experience
Serve as Offerwall product Solutions Engineering contact and develop deep product expertise
Partner with Product, Data, and Sales teams to surface insights from fraud and support data
Build familiarity with other products (DT Exchange, DT Fairbid) to support and grow role
Periodic travel Requirements Bachelor's degree in a quantitative, business, or technical field or equivalent practical experience At least 1 year of experience in analytics, fraud/risk, trust & safety, customer support operations, or sales/solutions engineering Strong hands-on skills in SQL Experience with Databricks or similar data platforms preferred Interest in fraud operations and investigation Business acumen and ability to make judgment calls with financial impact Experience or interest in support operations and vendor/outsourced team management Enthusiasm for applying AI tools to support workflows Excellent communication skills for technical and non-technical stakeholders Ability to work independently and prioritize across multiple work streams Prior experience in AdTech or mobile app ecosystem is a plus Candidates must be local to London and not require visa sponsorship (UK Nationals or full sponsorship status) Tech stack SQL Databricks AI tools
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Company
Digital Turbine Digital Turbine is the leading independent mobile growth platform that levels up the landscape for advertisers, publishers, carriers and OEMs. By integrating a full ad stack with proprietary technology built into devices by wireless operators and OEMs, Digital Turbine supercharges advertising and monetization. The company is headquartered in Austin, Texas, with offices globally. For additional information visit our website.
Industry
Advertising Services
Website
http://www.digitalturbine.com/
Posted
11 days ago
Category: Ad Ops
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