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accountingpayrollcompensation
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Equativ
Senior Technical Support Specialist
technical supportcustomer serviceadtechprogrammaticSQLJavaScriptCSSHTMLAPIsMobile SDKstroubleshootingSaaSDV360
Key details
Salary
Not specified
Employment type
Senior Technical Support Specialist Permanent
Seniority
Senior
Years experience
3-5
Location
Chennai, India
Full job description
Senior Technical Support Specialist role focused on customer care and technical expertise in Adtech solutions. Responsibilities include being the first customer touchpoint, communicating with customers, resolving incidents, troubleshooting SaaS and web issues, performing database and log analysis, becoming product experts, and coordinating with Product and Engineering teams. Requires 3 years customer-facing experience in web environments, 2+ years in Adtech (Deals, Programmatic, SSP, Adserver, DSP, SSAI), skills in troubleshooting, SQL, JavaScript, CSS/HTML, APIs, Mobile SDKs, and fluency in Hindi with working English proficiency.
What you'll do
- Being the principal and first touchpoint of the customer’s experience/journey
- Keeping an outstanding and detailed communication with customers through different channels to provide accurate and prompt support
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