Boston, United States; Broomfield, United States; New York, US
Full job description
Senior Technical Operations Manager role focused on the DV+ platform for omnichannel inventory monetization using AI-enhanced programmatic solutions. Responsibilities include managing technical escalations, analyzing large datasets with SQL, leveraging AI tools to improve workflows, troubleshooting complex technical issues across multiple systems and APIs, proactive problem investigation, rapid learning of new platforms, and cross-functional collaboration with Product, Engineering, and Account Management. Requires 4+ years in technical operations or related role, bachelor's degree or equivalent, strong programmatic ecosystem knowledge, proficiency in SQL and Excel, interest in AI technologies, strong technical writing, analytical and troubleshooting skills, excellent communication, and ability to work independently in a fast-paced environment. Salary ranges from $80,000 to $110,000 depending on location. Benefits include performance bonus, equity, comprehensive healthcare, generous time off, parental leave, 401k with match, disability and life insurance, cell phone subsidy, and fitness reimbursement. Hybrid work schedule with Monday and Friday remote, Tuesday to Thursday in-office.
What you'll do
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Boston, United States; Broomfield, United States; New York, US
Full-time
Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication
Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making
Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency
Investigate ambiguous problems proactively, asking thoughtful questions and driving issues to resolution with minimal oversight
Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge
Collaborate cross-functionally when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives
Requirements
4+ years in technical operations or a related role
Bachelor's degree or equivalent (advanced degree a plus)
Strong technical knowledge of the programmatic ecosystem
Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation
Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving
Excellent technical writing and documentation skills
Strong analytical and troubleshooting abilities, with experience diagnosing complex issues
Strong cross-functional collaboration and coordination skills
Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution
Able to work independently, prioritize effectively, and thrive in a fast-paced environment
Analytical mindset with the ability to balance immediate needs with long-term scalable solutions
Tech stack
SQLExcelAI toolsAPIs
Benefits
Annual performance-based bonusEquity (NASDAQ: MGNI)Comprehensive benefits packageComprehensive Healthcare Coverage from Day OneGenerous Time OffHoliday Breaks and Quarterly Wellness DaysEquity and Employee Stock Purchase PlanFamily-Focused Benefits and Parental Leave401k Retirement Savings Plan with Employer MatchDisability and Life InsuranceCell Phone SubsidyMonthly Fitness and Reimbursement
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