Appodeal Accelerator is seeking a Senior Technical Account Manager for part-time remote work focused on retention partners and handling high-priority technical escalations. Responsibilities include owning complex investigations related to SDK, monetization, mediation, attribution, and integrations; performing deep troubleshooting using logs, test builds, dashboards, and device testing; providing root cause analysis and recommendations; managing escalated client issues; communicating with retention partners via Intercom and Jira; implementing AI workflows and automations to improve support efficiency; building scalable support processes; and collaborating with Product, QA, and Engineering teams. Requirements include 4+ years as a Technical Account Manager, advanced English communication skills, strong experience troubleshooting mobile SDK integrations and production issues, experience supporting mobile apps or games with monetization and ad operations, strong debugging and investigation skills, ownership and escalation management abilities, and experience using AI tools to improve support workflows. The role offers high ownership, operational impact, AI-driven environment, lean team structure, and real technical challenges. The position is remote with a focus on Europe.
What you'll do
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Own complex SDK, monetization, mediation, attribution, and integration investigations
Perform deep troubleshooting using logs, test builds, dashboards, and device testing
Provide clear root cause analysis and actionable recommendations
Drive escalated retention client issues from investigation to resolution
Identify blockers early and escalate proactively when needed
Communicate directly with retention partners through Intercom and Jira
Provide clear, technically accurate, client-ready updates
Maintain high responsiveness and strong ownership during escalations
Improve client confidence during ongoing investigations
Implement AI workflows to improve support efficiency and investigation quality
Automate repetitive support operations where possible
Improve troubleshooting workflows, templates, summaries, and escalation handling
Identify operational bottlenecks and reduce manual workload
Build scalable support processes and escalation standards
Improve prioritization and response workflows for high-priority issues
Create and maintain internal technical investigation documentation
Collaborate with Product, QA, and Engineering teams to improve resolution speed
Requirements
4+ years of experience as Technical Account Manager
Advanced English communication skills (written and spoken)
Strong experience troubleshooting mobile SDK integrations and technical issues in production environments
Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations
Experience handling technical escalations and communicating directly with external clients
Strong debugging and investigation skills including working with logs, test builds, dashboards, device testing, and reproduction flows
Ability to provide clear root cause analysis and actionable technical recommendations
Strong ownership, prioritization, and escalation management skills
Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency
Comfortable working independently in fast-moving and ambiguous environments
Tech stack
mobile SDKmonetizationmediationattributionanalyticsad operationsAI toolsautomationlogstest buildsdashboardsdevice testingJiraIntercom
Benefits
High Ownership – own and shape technical support operationsOperational Impact – improve retention client experience, support scalability, and internal efficiencyAI-Driven Environment – investment in automation and AI-assisted workflowsLean Team Structure – work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracyReal Technical Challenges – work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues
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