Senior Salesforce Engagement Manager

What you'll do

• Manage end-to-end enterprise-level Salesforce implementations from initiation to go-live and post-deployment support
• Own and manage client relationships with project managers
• Document requirements, process flows, user guides, training materials, and prototype Salesforce solutions
• Create and own detailed project plans including risk and issue logs, dependency lists, and timelines
• Create clear and detailed tickets and user stories for developers and configurators
• Track resolution of tickets and user stories to ensure smooth project progression
• Manage testing process for Salesforce solutions and coordinate bug triage
• Regularly train on Salesforce platform to stay updated on new features and best practices
• Maintain and update project information within internal project management tools
• Provide regular project progress updates to management
• Oversee change management throughout project delivery
• Manage formal handover of completed projects to customers and/or support teams
• Line manage junior Engagement Manager team members providing mentorship and guidance
• Lead internal initiatives to improve Salesforce implementation methodology and delivery process

Requirements

• Minimum of 5 years’ experience in managing IT projects, with a focus on Salesforce or CRM implementations
• Extensive experience in various project and program management methodologies (e.g., Agile, Waterfall)
• Demonstrated technical understanding of Salesforce platforms and ecosystem
• Experience working with Agile software development methodologies, such as SCRUM
• Formal project management qualification or training (e.g., PMP, PRINCE2) is beneficial
• Strong understanding of the Software Development Lifecycle (SDLC)
• Exceptional client-facing communication and interpersonal skills
• Proven ability to manage complex, multi-faceted projects and lead cross-functional teams
• Strong organisational and problem-solving skills
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment
• Ability to quickly adapt to new tools and technologies within the Salesforce ecosystem
• Commit to acquiring at least one Salesforce certification within the first 6 months

Tech stack

Benefits