Pacvue is establishing a new hub in Mexico City with an office planned to open soon. The role begins fully remote and will transition to a hybrid schedule with three days per week in-office. The Senior Retail Media Associate, Customer Onboarding, will be the primary contact for new clients from contract execution through go-live. Responsibilities include designing and executing onboarding strategies, optimizing client campaigns using platform best practices, delivering training programs, managing client relationships, developing strategic growth plans and budgets, preparing performance reports, and identifying sales opportunities. The role requires 5+ years of experience in eCommerce account management, consulting, sales, or digital marketing, strong knowledge of retail media and digital advertising KPIs, data analysis skills, project management, and excellent communication. Benefits include private medical insurance, grocery coupons, telework, and a Christmas bonus.
What you'll do
Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
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Develop strategic growth plans, gain client alignment, and fully execute against the aligned approach
Develop annual budget recommendations and allocate across campaigns to align with business objectives
Develop an annual marketing calendar incorporating key drive periods, new product launches, and clients' national media calendars
Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within budget thresholds
Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking
Maximize retailer share, revenue, and profitability for clients while integrating client's internal objectives
Create strategic retail media plans for new product launches including retail readiness recommendations
Measure efficacy of strategy through regular reporting against retail media KPIs and ad-hoc audits
Highlight incremental sales opportunities through retailer programs and promotional opportunities
Responsible for reporting, analysis, and communication with Pacvue and client management teams
Run core components of onboarding program including account setup and hands-on execution for client campaigns
Provide training sessions tailored towards Pacvue platform setup, optimization strategies, and performance tracking
Support handling client escalations and provide professional stakeholder updates
Identify opportunities for process improvements and contribute to playbooks, templates, and documentation
Requirements
5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing
Proven track record of delivering exceptional results for clients and guiding clients to operational independence and long-term platform adoption
Strong understanding of retail media best practices (Search, DSP, AMC) and how retail media, sales, and operations intersect
Strong command of digital advertising KPIs and ability to translate data into client-facing insights
Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights and recommendations
Ability to quickly learn and master Pacvue’s products, features, and applications
Ability to independently resolve cross-functional blockers and escalations partnering with product, engineering, and customer success teams
Strong project management skills; able to plan and execute client onboarding tasks despite some ambiguity
Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously
Proactive approach to identifying process gaps and driving improvements
Exceptional written and verbal communication skills
Excellent presentation skills
Demonstrated ability to build strong client relationships
Ability to thrive in dynamic environments and adapt quickly
Strong troubleshooting skills with ability to provide solutions to clients
Tech stack
Pacvue platformretail media (Search, DSP, AMC)digital advertising KPIsdata analysis
Benefits
Private Medical InsuranceGrocery CouponsTeleworkChristmas Bonus (15 Days)
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