Pacvue is establishing a new hub in Mexico City with a hybrid work schedule (3 days in-office once the office opens). The Senior Retail Media Associate, Customer Onboarding will manage new client onboarding from contract to go-live, optimize client campaigns, and deliver training for platform independence. Responsibilities include client relationship management, strategic growth planning, budget allocation, marketing calendar development, performance reporting, and onboarding program execution. Requires 5+ years in eCommerce account management, digital marketing, or related fields, strong retail media knowledge, data analysis skills, project management, and excellent communication. Benefits include private medical insurance, grocery coupons, telework, and a Christmas bonus.
What you'll do
Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
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Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
Develop an annual marketing calendar incorporating key drive periods, new product launches, and clients' national media calendars
Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds
Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking
Maximize retailer share, revenue, and profitability for clients while integrating client's internal objectives
Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits
Highlight incremental sales opportunities to clients through participation in retailer programs and additional promotional opportunities
Responsible for reporting, analysis, and communication with Pacvue and client management teams
Run core components of the onboarding program including account setup and hands-on execution for client campaigns
Provide training sessions with clients on Pacvue platform setup, optimization strategies, and performance tracking
Support handling client escalations and provide professional, clear stakeholder updates
Identify opportunities for process improvements and contribute to playbooks, templates, and documentation to enhance onboarding efficiency
Requirements
5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing
Proven track record of delivering exceptional results for clients and guiding clients to operational independence and long-term platform adoption
Strong understanding of retail media best practices (Search, DSP, AMC) and how retail media, sales, and operations intersect
Strong command of digital advertising KPIs and ability to translate data into client-facing insights
Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights and recommendations
Ability to quickly learn and master Pacvue’s products, features, and applications in client environments
Ability to independently resolve cross-functional blockers and escalations for assigned clients, partnering effectively with product, engineering, and customer success teams
Strong project management skills; able to plan and execute client onboarding tasks despite some ambiguity
Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously
Proactive approach to identifying process gaps and driving improvements; track record of implementing solutions that enhance onboarding efficiency and client outcomes
Exceptional written and verbal communication skills, able to explain complex concepts clearly and consistently
Excellent presentation skills
Demonstrated ability to build strong client relationships
Ability to thrive in dynamic environments, quickly adapting and executing
Strong troubleshooting skills with the ability to provide solutions to clients
Tech stack
Pacvue platformretail media technologiesdigital advertising KPIs
Benefits
Private Medical InsuranceGrocery CouponsTeleworkChristmas Bonus (15 Days)
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