TripleLift
Accountant
Detroit, United States; New York, US•4 months ago
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accountingpayrollcompensation
Product3 months agoHybrid
Epsilon
Senior Product Support Analyst
RHELOracleSQLAWSShell scriptingPerl scriptingJava.NETNetworkingAPIWebhooksHTMLproduct supportSREAIOpsITILcustomer supporttroubleshooting
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
5-10
Location
Bengaluru, India
Full job description
Senior Product Support Analyst role responsible for supporting Epsilon PeopleCloud products including analyzing, triaging, replicating, testing, troubleshooting, and providing technical workarounds. Requires mid-level expertise in RHEL, Oracle DB, SQL, AWS, Shell/Perl scripting, and ability to review Java/.NET code. Must have good understanding of networking concepts and ITIL framework. Responsibilities include resolving customer issues, coordinating with internal teams, documenting solutions, mentoring team members, and contributing to product improvements. Requires Bachelor's degree or equivalent experience, minimum 5 years product support engineering experience, knowledge of Java/.NET applications, RHEL OS, AWS, Oracle DB, scripting, APIs, and willingness to work 24/7 shifts.
What you'll do
- Analyze, troubleshoot and resolve customer issues
- Coordinate with various functions to ensure timely handling and routing of customer requests
- Own issues until closure
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