Senior Product Manager, Experience Platform

What you'll do

• Deliver a cohesive, scalable platform foundation that enables faster product innovation across Pinnacle
• Create a unified global information architecture and navigation experience that improves usability and cross-product discoverability
• Standardize cross-product platform processes to ensure consistency, efficiency, and long-term maintainability
• Partner with Engineering and Architecture to ensure systems are extensible, resilient, and built for long-term scale
• Define and track platform-level KPIs to measure adoption, performance, and overall ecosystem health
• Establish strong governance for shared services to reduce fragmentation and improve operational reliability
• Build scalable CMS and localization frameworks that enable rapid content iteration and seamless expansion into global markets
• Work in close partnership with Product Design to operationalize accessibility standards (e.g., WCAG) across shared components and workflows
• Partner with Technical Writing team to scale DV’s self-service support ecosystem (Freshdesk Knowledge Base and Docusaurus Developer Portal) to increase customer autonomy and reduce support burden

Requirements

• 5+ years of product management experience, including ownership of platform, infrastructure, or shared systems at scale
• Demonstrated systems thinking with the ability to align technical architecture and user experience across complex ecosystems
• Strong executive presence with the ability to influence across teams without direct authority
• Exceptional communication skills and effectiveness operating within matrixed, multi-product organizations
• Proven track record leading cross-functional initiatives in high-growth, enterprise SaaS environments
• Deep understanding of accessibility standards (e.g., WCAG) and localization best practices within global product organizations

Tech stack

Benefits