Senior People Business Partner, Customer Team

What you'll do

• Partner with leaders across functions to translate business priorities into People actions
• Act as trusted advisor to managers and senior leaders combining strategic partnership with operational execution across the employee lifecycle
• Work closely with People colleagues across Talent Acquisition, Total Rewards, Talent Management, People Operations, and Employee Relations
• Use people data, business context, and insights to identify risks, opportunities, and priority actions
• Coach leaders on organization design, team effectiveness, manager capability, and talent decisions
• Support leaders through change management and maintain engagement
• Provide pragmatic and timely guidance on day-to-day People topics to managers
• Coach managers through performance conversations, team dynamics, employee development, and difficult people situations
• Manage employee relations topics ensuring compliance and documentation
• Drive rollout and execution of core People processes and campaigns (performance reviews, talent reviews, succession discussions, development planning, compensation cycles)
• Ensure leaders make high-quality, fair, and well-calibrated people decisions
• Identify top talent, retention risks, development needs, and capability gaps
• Partner with Talent Management and Talent Acquisition to strengthen internal mobility and organizational capability
• Work in close partnership with other People Business Partners and Centers of Excellence
• Ensure global and regional programs are effectively implemented and adapted locally
• Contribute to broader People team priorities, best practices, and continuous improvement

Requirements

• Min. 8 years of experience in an HR Business Partner, People Business Partner, or broader HR leadership role in a fast-paced, international environment
• Strong track record of partnering with senior leaders and influencing decisions with credibility and pragmatism
• Able to operate at both strategic and operational level, moving easily from organizational topics to day-to-day manager support while prioritizing effectively, staying organized
• Solid experience handling employee relations matters and navigating sensitive situations with sound judgment
• Strong understanding of performance management, talent management, change management, and manager effectiveness
• Comfortable using data and business insight to diagnose issues and shape action plans
• Skilled at building trust, challenging constructively, and coaching leaders through complex people topics
• Able to work effectively in a matrix organization and partner across multiple People functions

Benefits