Senior Manager, Quality Assurance (QA) at Merkle | AdTechTalent
OtherRecentlyHybrid
Merkle
Senior Manager, Quality Assurance (QA)
QAquality assurancetest automationAIAI-assisted testingleadershipteam managementsoftware testingconsultingclient managementISTQBConfluenceSharePointdigital nomadhybrid work
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Lisbon, Portugal
Full job description
Senior Manager, QA role leading a QA team with domain expertise, people leadership, delivery excellence, and commercial growth. Responsibilities include shaping QA strategy, defining QA standards and methodologies, overseeing delivery quality, recommending scalable solutions, improving service offerings, and representing the domain internally and externally. Manage full employee lifecycle, coach and mentor team, drive engagement and retention, align certifications and upskilling with market trends, and lead AI reskilling initiatives. Act as trusted advisor to clients, manage client concerns, and support pitches and pre-sales activities. Requires significant QA and software testing experience with leadership, strong knowledge of modern QA practices and tools, hands-on AI application in QA, excellent communication and commercial skills, and relevant certifications (e.g., ISTQB). Work visa sponsorship not available. Hybrid work with expectation of 1 day per week in office in Lisbon, Portugal.
What you'll do
Lead a QA team within the capability group combining domain expertise with people leadership, delivery excellence and commercial growth
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Act as senior subject matter expert in QA, shaping quality strategy on client engagements and internal initiatives
Define and evolve QA standards, methodologies and best practices including test strategy, test automation and quality metrics
Oversee delivery quality across engagements, identify risks early, escalate and provide options with recommendations
Recommend scalable, cost-effective solutions and project plans for client business challenges
Continuously improve practice’s service offering and delivery methods, maintain documentation in Confluence and SharePoint
Represent the domain internally and externally through events, publications and communities of practice
Own full employee lifecycle for team: workforce planning, recruiting, onboarding, career planning, learning and development, performance management and offboarding
Coach and mentor team members, build culture supporting well-being, growth and high performance
Drive employee engagement and retention, act early on wellbeing, workload and resignation-risk signals
Keep certifications, upskilling and capability development aligned with market trends and client needs
Lead reskilling of QA engineers in AI including AI-assisted test design, automation and defect analysis, and responsible use of tools like Claude and Copilot
Act as trusted advisor to clients, lead first response to client concerns and escalate when needed
Lead or support pitches, proposals and pre-sales activities, identify upsell and cross-sell opportunities with Sales and Account Management
Requirements
Significant experience in QA and software testing, including leadership of delivery teams and client-facing engagements
Proven record of building, developing and retaining high-performing teams
Strong knowledge of modern QA practices, test automation and quality engineering tools
Hands-on understanding of how AI can be applied to QA, such as AI-assisted test generation, automation and defect analysis
Experience leading teams to adopt AI responsibly
Excellent communication, stakeholder management and consulting skills
Commercial awareness, with experience supporting proposals, pitches or pre-sales
Relevant certifications (for example ISTQB) are an advantage
Work visa sponsorship is not available
Tech stack
QAtest automationquality engineering toolsAI-assisted test designAI-assisted test generationAI-assisted defect analysisClaudeCopilotConfluenceSharePoint
Benefits
25 vacation days2 additional volunteering days3 extra wellness daysMental Health First Aider and Employee Assistance programHealth insurance (also possible for family members)Cutting edge technology & latest IT toolsSoftware-house environmentAgile and flexible working hoursHybrid working with expectation of 1 day per week / 4 days per month in officeDigital nomad policyFocus on career developmentFull access to Dentsu Academy global online learning platformBeers, foosball, and ping-pongFree breakfast every second Wednesday of the monthEmployee discountsTeam & company eventsReferral bonus program
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