Senior Manager, HR Process Excellence role at Verve Group. Responsible for leading design, optimisation, and continuous improvement of HR processes across the employee lifecycle. Key duties include acting as SME for HR process excellence, leading process improvement initiatives, developing business cases, overseeing implementation, stakeholder engagement, partnering with HR Ops on automation and technology enablement, promoting data-driven decision-making, supporting change management and capability building. Requires significant experience in HR process improvement and change management, consultancy background preferred, strong knowledge of process excellence methodologies (Lean, Six Sigma, etc.), strong analytical and communication skills, and experience managing multiple initiatives in a global organisation. Hybrid role with 3 days per week in London office. Benefits include healthcare plan, pension scheme, personalized benefits budget, paid vacation and wellness days, and training budget.
What you'll do
Act as SME for HR process excellence providing specialist guidance and thought leadership
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Lead assessment, design, redesign and optimisation of HR processes across the employee lifecycle
Identify opportunities to eliminate inefficiencies, reduce complexity, remove duplication and improve process effectiveness
Challenge legacy processes and drive a culture of simplification and scalability
Lead and support multiple HR process improvement initiatives including recruitment, onboarding, lifecycle management, operations, performance management, talent, reward and offboarding
Develop business cases, quantify benefits and define measurable success criteria
Oversee implementation of process changes ensuring solutions are practical, scalable and simple
Build strong relationships and act as trusted adviser to senior stakeholders
Balance commercial impact with legal risk and align internal stakeholders
Partner with HR Ops and Intelligence teams to identify automation and workflow optimisation opportunities
Ensure process improvements are designed with technology enablement and automation
Promote data-driven decision-making and digital solutions to improve HR service
Support adoption of redesigned processes through stakeholder engagement, communications, training and change management
Equip HR teams with tools, frameworks and knowledge to sustain improvements
Share best practices and reusable process improvement approaches
Champion continuous improvement mindset encouraging ownership of operational effectiveness
Requirements
Significant experience in HR process improvement, change management/transformation
Consultancy background preferred (internal or external)
Experience leading end-to-end process improvement initiatives in a global, rapidly growing organisation
Strong understanding of HR processes across multiple areas of the employee lifecycle
Experience managing multiple initiatives simultaneously from assessment to implementation and benefits realisation
Strong stakeholder management and influencing skills with credibility to engage senior leaders
Ability to lead change, influence adoption and embed sustainable improvements
Strong knowledge of process excellence methodologies (Lean, Six Sigma, value stream mapping, root cause analysis, continuous improvement)
Strong analytical skills to interpret operational data and measure improvement outcomes
Understanding of HR technology, workflow automation, digital self-service
Exceptional communication, facilitation and presentation skills
Tech stack
HR technologyworkflow automationdigital self-serviceLeanSix Sigmavalue stream mappingroot cause analysiscontinuous improvement
Benefits
Bupa HealthCare Plan with easy access to medical careAviva Corporate Pension Scheme with 3% employer contributionPersonalized Benefits Platform with £50/month budget25 paid vacation days plus 3 Wellness days in addition to public holidaysAnnual training budget and internal webinars
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