Senior Manager

What you'll do

• Lead and manage research operations teams providing strategic direction, guidance, and mentorship
• Collaborate with senior management, researchers, and project managers to align operations with business objectives
• Oversee, monitor and evaluate operational performance by directing preparation of operating budgets and proposals for capital expenditure and investments
• Design, develop and implement short term and long term business strategy
• Provide corporate level direction for new products, solutions, services, processes, policies, standards or operational plans
• Translate business strategy to an operating plan for respective function/sub-functions
• Ensure profitable growth by preparing and implementing operating plans in line with overall business plans
• Direct all aspects of day-to-day operations to ensure efficiency and performance in accordance with corporate objectives
• Ensure existing service offerings are continuously upgraded with innovative, market-oriented solutions
• Identify and mitigate risks that could impact project delivery
• Prepare financial reports and forecasts for senior management
• Identify cost-saving opportunities and implement strategies to improve financial efficiency
• Contribute to development and execution of company's strategic goals and objectives
• Lead, guide, coach, engage and develop a team of Business Managers with operational responsibilities
• Foster a culture of excellence, collaboration, and continuous learning within teams
• Identify market trends and opportunities
• Provide insights to support product development and marketing strategies
• Represent Operations teams in senior management meetings and strategic planning sessions

Requirements

• Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field
• 10+ years of experience in managing large teams within the market research industry
• Strong financial acumen and experience in budget management
• Proven track record in strategic planning and execution
• Proven leadership and team management abilities
• Detail-oriented and highly organized
• Ability to work under pressure and meet deadlines
• Innovative and proactive approach to problem-solving

Tech stack