Senior Legal Operations Specialist supporting Chief Legal Officer and Legal team. Focus on contract lifecycle management, matter intake, workflow design, legal technology, department planning, reporting, and process improvement. Requires hands-on experience with Ironclad CLM system implementation and workflow design. Manage Legal’s Jira Service Desk and optimize legal workflows. Partner with stakeholders to automate and improve legal processes using technology and AI. Prepare reports and support user training and adoption of legal technology platforms. Maintain confidentiality and exercise sound judgment. Requires bachelor's degree, 5+ years legal operations or related experience, strong communication, analytical skills, and ability to manage multiple projects independently.
What you'll do
Manage and optimize end-to-end contract lifecycle operations including intake, triage, routing, approvals, execution, repository management, post-execution administration, and performance reporting
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Serve as day-to-day administrator for Legal team’s CLM platform (Ironclad), leading implementation, onboarding, and ongoing optimization
Design, build, test and maintain Ironclad workflows, approval matrices, intake forms, templates, documentation, reporting, and user adoption
Partner with Legal and cross-functional stakeholders to translate business requirements into scalable, automated CLM workflows and processes
Manage Legal’s Jira Service Desk including directing requests, managing workflows and tickets, coordinating cross-functional initiatives, and optimizing Jira-based processes
Maintain visibility into workload, capacity, aging matters, and priority conflicts for escalation to Legal leadership
Maintain accurate and up-to-date contract repositories, legal matter records, templates, playbooks, and department tracking tools
Develop, standardize, and document legal processes, procedures, and governance practices, and manage Legal team projects
Support Legal Operations initiatives focused on technology, automation, reporting, and process improvement, including AI-powered tools
Prepare reports, dashboards, and analyses relating to Legal request volumes, turnaround times, workflow performance, and department activity
Support user training, change management, documentation, and adoption of CLM, Jira, Zip and other Legal technology platforms
Maintain confidentiality and exercise sound judgment when handling sensitive legal and business information
Requirements
Bachelor's degree required; paralegal certification or relevant legal operations training is a plus
5+ years of experience in legal operations, contract administration, legal technology, paralegal work, compliance, or a related function
Hands-on experience implementing, administering, or optimizing Ironclad, including building workflows, approval processes, intake forms, templates, automations, reporting, and contract repositories
Experience translating Legal and business requirements into scalable workflows and technology solutions, including process automation, system administration, change management, and user adoption
Experience with Jira and familiarity with using Jira to manage legal workflows, requests, projects, or cross-functional processes is strongly preferred
Experience working in a public company environment is a plus
Experience supporting contract lifecycle management processes, including intake, routing, approvals, execution, and document retention
Ability to manage multiple projects and deadlines simultaneously with minimal supervision
Excellent attention to detail and high degree of accuracy balanced with a pragmatic, technology-forward approach
Strong written and verbal communication skills, including preparing concise executive materials and working with attorneys, business stakeholders, and C-suite leaders
Strong analytical and problem-solving skills
Ability to work independently, exercise sound judgment, and handle confidential information with discretion
Proactive, collaborative, and service-oriented approach
Experience in technology, advertising, media, or other high-growth business environments is a plus
Tech stack
IroncladJiraJira Service DeskZipAI-powered toolscontract lifecycle management (CLM)
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