AdTechTalent
Product7 days agoHybrid

Merkle

Senior / Lead CRM & Loyalty Engineer

CRMSalesforceHubSpotMicrosoft DynamicsAPEXC#.NETREST APISOAP APICI/CDGitPower BITableauData AnalysisCustomer Data ManagementAgileScrumMentorship

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Vila Real, Portugal

Full job description

Lead design, customization, and optimization of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics) with robust integration, data analytics, and scalable solutions. Develop complex software solutions and provide technical mentorship. Ensure architectural integrity, maintain documentation, participate in planning, and drive continuous improvement. Require minimum 4 years CRM experience, strong programming skills (APEX, C#, .NET), API integration knowledge, database querying, and data analysis skills. Experience in Agile/Scrum, CI/CD, and version control tools needed. Hybrid work model based in Vila Real, Portugal.

What you'll do

  • Lead design, customization, and optimization of CRM platform
  • Ensure robust integration, advanced data analytics, and scalable solutions
  • Lead development of complex digital and software solutions in CRM domain
  • Provide technical guidance and mentorship to junior engineers
  • Ensure architectural integrity and consistency across software development lifecycle
  • Develop and maintain software architecture documentation
  • Participate in project planning and estimation
  • Drive continuous improvement initiatives within development team
  • Act as subject matter expert for pitches and client work
  • Contribute to vision and strategy of the team

Requirements

  • Excellent knowledge of CRM systems (Salesforce, HubSpot, Microsoft Dynamics) backend and frontend
  • Minimum 4 years experience with CRM platforms
  • Experience with Industry Clouds is an advantage
  • Ability to implement efficient, scalable, and maintainable CRM solutions
  • Strong problem-solving skills
  • Experience leading and managing projects in Agile or Scrum environments
  • Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins)
  • Ability to work independently and as part of a team
  • Ability to manage multiple priorities and deadlines
  • Ability to guide junior members
  • Ability to query databases for customer data extraction and reporting
  • Strong programming skills in APEX, C#, .NET, or others
  • Strong understanding of REST/SOAP APIs for CRM integration
  • Strong experience with Excel, Power BI, Tableau or similar for data analysis and reporting
  • Strong understanding of customer data management including segmentation, lifecycle, and personalization
  • Ability to diagnose CRM-related technical issues and provide solutions
  • Team player with organizational skills and dedication to transparency

Tech stack

SalesforceHubSpotMicrosoft DynamicsAPEXC#.NETREST APIsSOAP APIsGitHubGitLabBitbucketJenkinsExcelPower BITableau

Benefits

Hybrid work model with 1 day per week or 4 days per month in officeCompetitive salariesVolunteer daysWellness daysModern officesMulti-cultural environmentTraining and mentorship opportunitiesGlobal collaboration with over 70,000 colleagues worldwideInclusive and supportive cultureGrowth opportunities within dentsu network

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