AdTechTalent
Product28 days agoHybrid

Merkle

Senior / Lead CRM & Loyalty Engineer

CRMSalesforceHubSpotMicrosoft DynamicsAPEXC#.NETREST APISOAP APICI/CDGitAgileScrumPower BITableauData AnalysisCustomer Data ManagementMentorshipHybrid Work

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Lisbon, Portugal

Full job description

Lead the design, customization, and optimization of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics) with at least 4 years of experience. Develop scalable CRM solutions, provide technical guidance, ensure architectural integrity, and participate in project planning. Strong skills required in APEX, C#, .NET, REST/SOAP APIs, CI/CD tools, Agile/Scrum methodologies, database querying, and data analysis tools (Excel, Power BI, Tableau). Ability to troubleshoot CRM issues and mentor junior engineers. Hybrid work model based in Lisbon, Portugal.

What you'll do

  • Lead design, customization, and optimization of CRM platform
  • Ensure robust integration, advanced data analytics, and scalable solutions
  • Lead development of complex digital and software solutions in CRM domain
  • Provide technical guidance and mentorship to junior engineers
  • Ensure architectural integrity and consistency across software development lifecycle
  • Develop and maintain software architecture documentation
  • Participate in project planning and estimation
  • Drive continuous improvement initiatives within development team
  • Act as subject matter expert for pitches and client work
  • Contribute to team vision and strategy

Requirements

  • Excellent knowledge of CRM systems (Salesforce, HubSpot, Microsoft Dynamics) with minimum 4 years experience
  • Experience with Industry Clouds is an advantage
  • Ability to implement efficient, scalable, and maintainable CRM solutions
  • Strong problem-solving skills
  • Experience leading and managing projects in Agile or Scrum environments
  • Experience with CI/CD and version control tools
  • Ability to work independently and manage multiple priorities
  • Ability to query databases for customer data extraction and reporting
  • Strong programming skills in APEX, C#, .NET, or others
  • Strong understanding of REST/SOAP APIs for CRM integration
  • Experience with data analysis and reporting tools (Excel, Power BI, Tableau)
  • Strong understanding of customer data management, segmentation, lifecycle, and personalization
  • Ability to diagnose and troubleshoot CRM-related technical issues
  • Team player with organizational skills and dedication to transparency

Tech stack

SalesforceHubSpotMicrosoft DynamicsAPEXC#.NETREST APIsSOAP APIsGitHubGitLabBitbucketJenkinsExcelPower BITableau

Benefits

Hybrid work model with 1 day per week or 4 days per month in officeCompetitive salariesVolunteer daysWellness daysModern officesMulti-cultural environmentTraining and mentorship opportunitiesGlobal collaboration with dentsu networkInclusive and supportive cultureGrowth opportunities across dentsu network

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