Lead and advise on CRM strategy implementation aligned with business goals. Oversee complex CRM projects ensuring timely delivery and budget compliance. Collaborate with senior management and stakeholders to meet business needs. Continuously optimize CRM systems. Lead consulting projects and develop digital transformation strategies. Mentor junior consultants. Manage business backlog and prioritize value generation. Act as subject matter expert in client engagements. Conduct requirements engineering and document specifications for platforms including Adobe, Salesforce, Microsoft Dynamics, and Sitecore. Define and enhance industry-specific business processes. Support customers throughout digital projects. Collaborate with development, UX/Design, and content teams. Facilitate client workshops. Stay updated on digital trends impacting clients. Requires expertise in multiple CRM platforms, database knowledge, cross-industry experience, stakeholder management, project and change management, data analytics, CRM training, and business process mapping. Hybrid work model with one day per week or four days per month in office.
What you'll do
Advise and lead implementation of CRM strategies aligned with business goals
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